Service Technician

Patterson Companies; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A healthcare equipment service provider is seeking a Field Service Technician for their Vancouver branch. The role involves maintaining and repairing dental equipment according to manufacturer guidelines. Ideal candidates should possess an electronics diploma, strong customer service skills, and a valid driver's license. This position requires excellent communication and organizational skills. Candidates with a background in the dental industry will be preferred.

Qualifications

• Electronics diploma or relevant experience.
• Background in contracting, plumbing, mechanics or electrical preferred.
• Valid driver's license and in order required.
• Strong customer service skills and a positive attitude.
• Strong organizational skills and excellent decision-making abilities.
• Knowledge of the dental industry is an asset.
• Excellent oral and written communication skills in English.

Responsibilities

• Determine parts, supplies or tools required for service requests.
• Maintain and secure test devices and tools for adjustments and repairs.
• Repair equipment to manufacturer specs.
• Meet service commitments within standard response time.
• Work with Sales Representatives on Maintenance Agreements.
• Follow repair schedules for customers on Service Agreements.
• Complete necessary paperwork like work orders and repair tags.
• Train customers on use and maintenance of equipment.
• Ensure proper vehicle maintenance and safe driving.
• Manage inventory and restock when necessary.
• Perform other duties as assigned.

Skills

Customer service skills

Organizational skills

Decision-making abilities

Communication skills

Knowledge of dental industry

Education

Electronics diploma

Job description

Job Summary

Who are we looking for as a Field Service Technician? Our Vancouver branch is looking for a worker who\'s interested in the field of bio-medical (dental) device and equipment repair for the Vancouver Island. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

Essential Functions

• Determines the parts, supplies or tools required to complete service requests.


• Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.


• Repairs equipment to manufacturer specs.


• Ensures the service commitments are met within standard response time.


• Work with Sales Representatives to present Maintenance Agreements to customers.


• Follow repair and manufacturer schedules for customers on Service Agreements.


• Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.


• Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.


• Trains customers on the use and basic maintenance of all equipment sold.


• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.


• Manages inventory and restocks when necessary.


• Performs other duties as assigned.

Job Qualifications

• Electronics diploma or any other relevant experience.


• Background in contracting, plumbing, mechanics or electrical is preferred.


• Valid driver\'s license and in order required.


• Strong customer service skills and a positive attitude.


• Strong organizational skills, sound judgment and excellent decision-making abilities.


• Knowledge of the dental industry is an asset.


• Excellent oral and written communication skills in English.