Service Technician

CB Canada; Sault Ste. Marie; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading mobility solutions provider in Sault Ste. Marie is seeking a dedicated Service Technician to diagnose and repair mobility devices. The ideal candidate will have strong mechanical skills, excellent customer service abilities, and will be comfortable with technical troubleshooting. Join our team to help clients regain their mobility and enhance their daily lives. Flexible working hours and a company vehicle provided.

Benefits

Company vehicle

Personal protective equipment provided

Opportunities for training and development

Qualifications

• Previous experience in customer service is essential.
• Valid Class 5 driver's license and clean driving record required.
• Ability to lift up to fifty pounds to move or repair equipment.

Responsibilities

• Diagnose and repair mechanical issues for mobility devices.
• Create service orders and quotes in the NAV system.
• Interact empathetically with clients to build relationships.

Skills

Customer service skills

Mechanical repair

Diagnostic tools proficiency

Problem-solving skills

Tools

Navision ERP system

Job description

Overview

Hello, it\'s a new day and it\'s time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible

Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our role is to care

As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.

Who we need

Right now, we are adding a Service Technician to our team in Sault Ste-Marie. We need someone who excels at customer facing work and is comfortable working independently, out of the store, tackling hands-on mechanical challenges. Through mentorship and training, we will provide you with all the tools and resources to be successful as our new Service Technician. We are looking for a Service Tech who is willing to work flexible hours, typically Monday to Friday.

Who you are

You can fix mechanical issues, and you want to learn more about replacing and repairing wheelchairs, scooters and mobility and home accessibility equipment. You can keep a meticulous record of the parts you used and the products you handled. An empathetic listener, curious problem solver, and friendly communicator, you are willing to be on call evenings and weekends, and genuinely like to help people.

What you will do

Our clients put their trust in Motion to ensure that their mobility devices are safe and functioning correctly. Whether you are working at a client\'s home, in a local facility, or at our care centre, you are ready to take on the ownership of solving problems to make life accessible.

• Diagnose and repair. You will quickly learn how to repair wheelchairs, and custom mobility equipment, and thrive in an independent role. This may include but is not limited to :
• Creating the service order and quote in our NAV system.
• Assessing and troubleshooting issues clients may be having with their device.
• Repairing manual and power devices and equipment.
• Deliver a Motion customer experience. Our service technicians are the face of our company, delivering outstanding customer experiences every day. Through honest, empathic, respectful, and friendly interactions with our customers, you will build trusting relationships. You will ensure that their needs are met and that we meet our objective to make life accessible.
• Be flexible and mobile. You will travel to different sites and client\'s homes most within a 1.5 hour driving distance of Sault Ste-Marie with some longer trips from time to time.

What you bring

• Technical skills. You have previous experience in a customer service role and exposure to using diagnostic tools and completing mechanical repairs. An interest in or knowledge of mobility products is beneficial. Exposure to Navision or other ERP systems is considered an asset. An avid troubleshooter, you are innovative and efficient in your approach to solving problems.
• Empathy. To provide our clients with the best Motion customer experience, we need someone empathetic to our client\'s needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.
• Additional must-have requirements. You can lift up to fifty (50) pounds to move or repair equipment and devices. You have a valid Class 5 driver\'s license and clean driving record; travel to client sites is required; however, you will be provided with a company vehicle for this. You have a clean criminal background check and are bondable.

Why join? We are Motion

At Motion, we\'ve undergone a recent transformation, and we think that\'s exciting. With a strong reputation as experts in our field, we\'re turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, a chance to make an impact in people\'s lives, and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.

Protective measures for COVID-19

As an essential service, business continues to operate during the global pandemic. This means technicians are still entering clients homes and interacting with others. During these times, we are working hard to ensure the safety of our employees and customers. We have added the following safety measures to their day-to-day operations :

• All technicians are provided with full personal protective equipment, including face shields, gowns, masks and gloves.
• All clients and employees are screened ahead of home visits to prevent contact with those who may have been exposed to COVID-19.
• Technicians are expected to work in the office when they are not out making repairs, therefore all locations and warehouses are disinfected regularly and thoroughly. Safe physical distancing if also practiced at all locations.
• Continuously monitor the on-going situation and update policies as needed.

Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.