Service Technician

CB Canada; Penticton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A healthcare solutions provider is seeking a Service Technician in Penticton. The role involves delivering and repairing mobility equipment, ensuring client satisfaction through excellent service. Ideal candidates possess strong technical skills, customer service experience, and empathy to address clients' needs. Join to help improve lives through exceptional service. Flexibility and travel are essential, with a company vehicle provided.

Qualifications

• Experience in a customer service role required.
• Ability to lift up to fifty pounds for equipment repair.
• Valid driver's license and clean driving record needed.

Responsibilities

• Deliver and install custom mobility equipment in the Penticton area.
• Assess and troubleshoot client issues with their devices.
• Repair manual and power mobility devices onsite.

Skills

Technical skills

Customer service experience

Troubleshooting

Empathy

Tools

Diagnostic tools

Electronic equipment

Job description

Overview

Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible

Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our role is to care

As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.

Who we need

We are adding a Service Technician to our team in Penticton. An empathetic listener, curious problem solver, friendly communicator and genuinely likes to help people.

What you will do

Our clients put their trust in Motion to ensure that their mobility devices are safe and functioning correctly. Whether you are working at a client's home, in a local facility, or at our care centre, you are ready to take on the ownership of solving problems to make life accessible.

• Deliver, install and repair custom mobility equipment such as manual wheelchairs and rollators, power wheelchairs, and elevating equipment (stairlifts, ceiling lifts and vertical platform lifts) across the Penticton area. This may include but is not limited to creating the service order and quote in our NAV system.
• Assessing and troubleshooting issues clients may be having with their device.
• Repairing manual and power devices and equipment onsite and in-store.
• Repairing electrical systems within the mobility device.
• Program and set-up basic power and mobility equipment.
• Install and repair elevating products and solutions.
• Deliver a Motion customer experience. Our service technicians are the face of our company, delivering outstanding customer experiences every day. You will build trusting relationships with our clients. You will ensure that their needs are met and that we meet our objective to make life accessible.
• Be flexible and mobile. You will be travelling to clients homes and facilities.

What you bring

• Technical skills.
• Previous experience in a customer service role
• Exposure to using diagnostic tools, electronic equipment and completing mechanical repairs
• An interest in or knowledge of mobility products is beneficial.
• An avid troubleshooter, you are innovative and efficient in your approach to solving problems.
• Empathy. To provide our clients with the best Motion customer experience, we need someone empathetic to our client's needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.
• Additional must-have requirements.
• You can lift up to fifty (50) pounds to move or repair equipment and devices.
• You have a valid driver's license and clean driving record; travel to client sites is occasionally required; however, you will be provided with a company vehicle for this. You have a clean criminal background check and are bondable.
• Willing to work flexible hours on occasion to accommodate clients needs

Why join? We are Motion

At Motion, we've undergone a recent transformation, and we think that's exciting. With a strong reputation as experts in our field, we're turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, a chance to make an impact in people's lives, and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.

Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.

Protective measures for COVID-19

At Motion, the safety of our employees and our clients is paramount. We’ve implemented several measures to reduce the risk of exposure to Covid-19. These include :

• Ensuring safe physical distancing at all locations and warehouses.
• Providing all employees with full personal protective equipment, including face shields, gowns, masks, and gloves.
• Disinfecting all locations and warehouses regularly and thoroughly.
• Continuous monitoring of the ongoing situation and updating policies as needed.