Service Technician

Dräger; Northeastern Ontario; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading safety technology company is seeking a Service Technician to provide technical service for various safety products. This hybrid role is based in Sudbury with travel across Northern Ontario. The ideal candidate has an Associate Degree in Electronics, a background in customer service, and strong electronics skills. Competitive benefits include comprehensive health coverage and paid vacation.

Benefits

Comprehensive medical, dental, and vision coverage

Paid vacation starting at 18 days per year

RRSP matching

Tuition reimbursement

Corporate gym membership discounts

Qualifications

• Must have a valid driver's license and good driving record.
• Ability to manage multiple tasks with effective communication skills.
• 1-3 years of customer service experience, preferably in a similar field.

Responsibilities

• Provide on-site and in-house technical service for Draeger Safety products.
• Manage service paperwork and database to ensure current records.
• Provide technical phone support to customers.

Skills

Electronics background

Customer Service experience

Bilingual (French)

Education

Associate Degree or Diploma in Electronics

Tools

MS Office

Networking

Job description

Business Unit: Draeger Safety Canada, Ltd., Job-ID: 976

Location: Sudbury

Function: Service

Work Location: Field Service

Employment Type: Permanent

The Job Responsibilities

At Draeger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.

The Service Technician provides on-site and in-house technical service for Draeger Safety products including gas detection, respiratory equipment, etc., ensuring prompt and effective solutions to customer equipment problems. This is a hybrid position. The person must be local to Draeger's Sudbury Service Center and also travel 2 weeks per month throughout Northern Ontario.

Main Responsibilities

• Provide system start up and commissioning as well as operational training for new installations and instruments; schedule and perform routine periodic manufacturer’s certification; evaluate, diagnose and repair malfunctioning equipment in response to service requests. All in accordance with the Draeger service procedures and policies, and the industry standards.
• Use company supplied laptop to access service orders and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage service paperwork and database to ensure records are current to provide customers with appropriate service reports in a timely fashion and to maintain proper equipment history to drive high impact services to Draeger customers.
• Provide technical phone support to customers, Draeger sales personnel, Draeger distributors/partners, and Authorized Service Providers.
• Promote customer satisfaction through proactive, professional communication with the Customer.

Education

Associate Degree or Diploma in Electronics, related discipline or equivalent combination of education & training that provides the required knowledge and skills.

Related Experience

• Electronics background, with a medium-high mechanical aptitude.
• Previous work experience with electronics, mechanics, pneumatics, and software; repairs, maintenance, calibration and troubleshooting.
• Willing to travel 1 to 2 weeks per month.
• 1-3 years of Customer Service experience preferably in a similar field.
• Computer networking experience is an asset.
• Training or supervisory experience is an asset.

Special Competencies/Certifications

• A valid driver’s license and good driving record are required.
• Valid international travel documents.
• Ability to manage multiple tasks with a customer focus and effective communication skills.
• Proficient computer and software skills (MS Office and other).
• Bilingual (French) is an asset.

Working Environment/Conditions

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
• Position requires some local travel. Out of province travel might be required, as well as international travel for training purposes.
• Job may require lifting and/or handling objects of up to 50lb, as well as Personal Protective Equipment (PPE).
• Availability outside of normal working hours to provide emergency service.

Dräger Benefits

At Draeger, Technology for Life means investing in the wellbeing of our people—both at work and at home. We offer a competitive benefits package designed to support your health, growth, and future, including:

• Comprehensive medical, dental, and vision coverage
• Paid vacation starting at 18 days per calendar year
• RRSP matching to help you plan for the future
• Tuition reimbursement for continued learning
• Wellness and employee support programs
• Life and other insurance options
• Corporate gym membership discounts

We’re committed to creating a workplace where you can thrive. Connect with your Draeger recruiter to learn more.

Who We Are

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.

Interested?

Please, apply directly through our career portal.

We look forward to receiving your application.

If you have any questions

Michelle Gerardi
[e-mail]