Service Technician

Assa Abloy Group; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security solutions firm is seeking a Commercial Service Technician Lead in Mississauga, Ontario. This role involves servicing and installing various products such as loading dock equipment and sectional doors. The ideal candidate will have 4-10 years of relevant experience, strong mechanical aptitude, and effective customer service skills, with a proven ability to work independently in varying weather conditions.

Qualifications

• 4-10 years experience with loading dock equipment, sectional doors, and rolling doors.
• Electrical experience is a plus.
• Valid Class 5 driver’s license with a clean record.

Responsibilities

• Service and install various products including loading dock equipment.
• Repair and troubleshoot defective equipment.
• Maintain truck stock and complete job assignments timely.

Skills

Mechanical aptitude

Effective communication skills

Troubleshooting skills

Ability to work independently

Proficiency with power tools

Customer service orientation

Adaptability

Education

High school diploma or equivalent

Job description

Overview

Job Title: Commercial Service Technician Lead
Location: Mississauga, Ontario

Responsibilities

• Service and install various products, including but not limited to: loading dock equipment, vehicle restraints, sectional doors, and rolling doors.
• Repair and troubleshoot defective equipment.
• Maintaining proper truck stock, inventory, and company vehicle.
• Responsible for accurate timekeeping; detailing job numbers, travel time, labeling equipment, and completing job assignments timely.
• Identifying opportunities for upselling and cross selling additional services and products.
• Interact with customers, end-users, and general contractors courteously and professionally.
• Apply critical thinking and problem-solving skills to address diverse door and site requirements.
• Performing routine preventative maintenance.
• Adhere to all safety policies and procedures.
• Promote the company’s operational visions, values, and goals.
• Participate in training or other team activities to support ongoing continuous improvement.
• Perform other duties as assigned by the Manager or his/her designate.

Qualifications

• At least 4- 10 years experience in including loading dock equipment, sectional doors, and rolling doors.
• Electrical experience is a plus.
• On call rotation and overtime requirements
• Valid driver’s license with a clean driving record – Class 5
• Demonstrated mechanical aptitude and troubleshooting skills.
• Ability to handle a physical workload.
• Proficient with power tools.
• Independent work capability.
• Service-oriented individual with effective written/verbal communication skills.
• Comfortable working at heights.
• Adaptability to a changing work environment.
• Effective interpersonal skills.
• High school diploma or equivalent.
• Must pass background check
• Basic math skills.

Working Conditions

• Must be able to work in any weather conditions (indoors/outdoors)