service team member

Michaels Stores; Belleville; On-site; CAD 24,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

Paid time off

Job summary

Michaels Stores in Belleville, ON is a welcoming retailer dedicated to helping customers find products and complete purchases quickly. You will assist shoppers, answer questions, and drive enrollments for the Michaels Rewards program while maintaining a high standard of service.

The role involves unloading trucks, stocking merchandise, and keeping the store well-merchandised. You will support BOPIS and Ship From Store processes and participate in store recovery and safety initiatives.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Assist customers in locating products and providing solutions.
• Provide a fast and friendly checkout experience with accurate cash handling.
• Promote the Michaels Rewards program and enroll customers.
• Educate customers on the VOC survey.
• Support omni-channel processes (BOPIS, SFS).
• Participate in truck unload, stocking, and planogram (POG) maintenance.
• Perform store recovery and merchandise go-backs to keep shelves in stock.

Skills

Customer service

Cash handling

Rewards enrollment

VOC survey

Omni-channel

BOPIS & SFS

Truck unloading

Stocking

Shop recovery

SISO/AD sets

Safety programs

SOPs compliance

Positive attitude

Tools

POS system

Job description

Store - BELLEVILLE, ON

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Preferred Knowledge/Skills/Abilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Preferred Type Of Experience The Job Requires

• Retail and/or customer service experience preferred

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Please note: This posting is for an existing vacancy and the employer is actively recruiting to fill this position.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay Range For This Position

$17.60 - $20.50

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.