Service & Support Staff

MSI Computer Corp. (MSI USA); Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading technology company in Canada is seeking a Service & Support Staff member to provide technical support for MSI products. The ideal candidate has at least 2 years of technical support experience, strong communication skills, and is fluent in English. Benefits include health insurance and a 401(k) plan. This role primarily involves answering calls and offering customer support, both online and via email.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Minimum 2 years of technical support and customer service experience required.
• Sales experience is a plus.
• Efficient task-tracking and problem-solving techniques.

Responsibilities

• Responsible for picking up and answering incoming phone calls.
• Provide technical support for all MSI products.
• Monitor phone, online, and email support.

Skills

Technical support experience

Customer service experience

Good communication skills

Basic troubleshooting skills

Fluency in English and Mandarin Chinese

Tools

Microsoft Excel

Web-based applications

Job description

Company Overview

Micro-Star International (MSI™) specializes in the design and manufacturing of motherboards, interface cards, and barebones. In the rapidly changing information technology industry, MSI™ has certainly become a vital link in the chain of leading-edge technology.

MSI™ keeps the principle of “Award-winning product quality and outstanding customer service” in producing its motherboards and add-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world.

Job Title

Service & Support Staff

Pay Range

$19.00-$30.00

Location

City of Industry, Los Angles

Responsibilities

• Responsible for picking up and answering incoming phone calls.
• Input into our phone system customer info and also note issues and solutions to log all calls received.
• Provide technical support for all MSI products that we carry.
• Provide technical support for customers who have used our online support form to submit an issue for the product they have.
• Provide technical support for customers who have submitted an email into the email folders we provide support for.
• Continually monitor the 3 forms of support we provide to our customer as mentioned above. (phone, online and email)
• Responsible for the creation of accessory orders.
• Responsible for help with registration requests.
• Responsible for providing RMA status updates if requested by a customer.
• Responsible for issuing RMA’s.
• Communicating with repair centers to provide technical info if had issued RMA.
• Keep updated on new and current products with information put on our server that is available for all techs.
• Submit FAQ info for issues they encounter to verify and update our FAQ web page.

Requirements

• Minimum 2 years of technical support and customer service experience required
• Sales experience is a plus
• People skills are a must!
• Microsoft Excel/Word/Email
• Personal development product experience is a plus
• Basic troubleshooting skills
• Experience using web based applications
• Good computer PC skills
• Good communication skills in both written and verbal
• Efficient task-tracking and problem-solving techniques
• Team player
• Fluent In English and Mandarin Chinese is a plus

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Employment Policies

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. MSI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. MSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.