Service Support (Service Coordinator) - Parkway Honda

Parkway Honda; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A local automotive service center is seeking a Service Support Coordinator to enhance customer satisfaction and manage service department tasks. This part-time role involves assisting customers with inquiries, managing calls, and ensuring efficient operations. Ideal candidates should possess strong communication skills and previous customer service experience. The position is perfect for those looking to grow within the automotive service field, offering a pay rate of $17.60 - $18.25 per hour, with shifts available on Saturdays.

Benefits

Competitive compensation plan

Generous group RRSP options

Educational Reimbursement Program

Employee Assistance Program

Employee Referral Program

Fitness discounts

Vehicle Purchase Program

Parts & Service Discount

Qualifications

• Customer service experience in a dealership is considered an asset.
• Exceptional communication and interpersonal skills are essential.
• Attention to detail, strong organization skills, and ability to multi-task are required.

Responsibilities

• Cash-out and explain line items with customers when necessary.
• Establish alternative transportation for customers when applicable.
• Handle status-update calls and inquiries on vehicles in service.
• Answer and monitor all incoming calls courteously.
• Route calls to appropriate staff as needed.
• Take and forward messages for unavailable service staff.
• Conduct oneself in a courteous and personable manner at all times.
• Handle customer contacts politely and efficiently.

Skills

Customer service experience in a dealership

Exceptional communication skills

Attention to detail

Strong organization skills

Ability to multi-task

Job description

Job Description

Weins Auto Group is looking for a Service Support (Service Coordinator) at Parkway Honda . We are seeking a highly motivated individual who is energized by delivering excellence to our customers. This position is an integral role at Weins Auto Group and is responsible for ensuring the organization of the Service Department and providing top-notch customer service. This position is a great stepping stone for those who would want to become a service advisor and progress in this career path!

We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career :

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer a generous fitness discounts & more

Responsibilities

• Cash-out and explain line items with customers where / when necessary.
• Where / when applicable, establish the customers mode of alternative transportation away, and back to the dealership for customers and make any necessary arrangements.
• Handle status-update calls and inquiries on vehicles currently in service.
• Answer and monitor all incoming calls / on hold to the Service Cash Desk in a courteous and personable fashion.
• Route calls to appropriate person where / when applicable.
• Take and forward messages for service staff who are unavailable.
• Conduct oneself in a courteous and personable fashion at all times.
• All customer contacts are to be handled in a polite and efficient manner.
• Any situation that results in less than satisfied customers is to be brought to management attention immediatelyli>

Assist with opening and closing when / where required.

You’ll also need to have

• Customer service experience in a dealership (considered an asset).
• Exceptional communication and interpersonal skills
• Attention to detail, strong organization skills, and the ability to multi-task will ensure you succeed in this role

Pay Rate $ 17.60 - $18.25 / hour

Schedule Work Available Saturdays Only (8 : 00am - 5 : 00pm)

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our recruitment and training process, WEINS Canada (O / A WEINS Auto Group) and all our divisions, use artificial intelligence (AI)-powered tools to assist in evaluating candidates for roles. These tools may be used to :

• Assess skills and competencies through simulated training environments.
• Analyze responses to training modules or testing scenarios.
• Generate performance insights to support hiring decisions.

The AI systems used are designed to support fair and consistent evaluation. We are committed to ensuring that these tools do not result in discrimination or bias based on race, gender, disability, or other protected grounds under the Ontario Human Rights Code . If you have questions or concerns about the use of AI in our hiring or training process, or if you require accommodations, please direct your inquiry to our Talent Acquisition Team at .

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy.