Service Supervisor

TEN Canada; Cambridge; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Personal days

RRSP plan

Healthcare benefits

Employee referral program

Job summary

TEN Canada Ltd. is seeking a Service Supervisor for its Cambridge branch to oversee service processes from customer intake to administrative follow‑through. You will lead technicians, manage work orders, coordinate with vendors, and ensure compliance with company standards.

The role requires 5+ years in trailer maintenance with 1–2 years in supervision, strong mechanical and regulatory knowledge, and excellent organizational skills. Competitive benefits and a strong team culture are offered.

Qualifications

• 5+ years of trailer maintenance and repair experience.
• 1–2 years of supervision or team leadership experience.
• Mechanical expertise in trailer systems and DOT regulations.
• Strong communication and organizational skills.
• Technical certifications or vocational training.

Responsibilities

• Manage all internal and sublet work orders, billing, reversals, credits, rebills, accounts payable tasks, and generate summary reports.
• Respond to customer inquiries by phone and email regarding invoicing, repairs, and maintenance.
• Coordinate with Service Department and vendors to ensure timely processing of trailer repairs.
• Review and audit mobile work orders, scan, upload, and file inspection sheets.
• Facilitate onboarding for new Service employees and supervise technicians.
• Oversee sublet vendor activities and ensure timely processing of Bean invoices.
• Arrange equipment movement and ensure sublet work is completed accurately.

Skills

Mechanical expertise

Leadership

Tools and equipment

DOT regulations

Computer systems

Safety awareness

Communication skills

Time management

Organizational skills

Technical certifications

Education

Vocational_training

Job description

Location: 1295 Dickie Settlement Road, Cambridge

Reports to: Service Manager

Job Status: Full Time

"We envision a future where TEN is synonymous with Reliability, Sustainability, and Excellence in the transportation industry."

Transportation Equipment Network (TEN) is a North American leader in transportation equipment and solutions. We are a full‑service provider with an industry‑leading fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics.

As a Service Supervisor at our Cambridge Branch, you ensure that all service processes from customer intake to administrative follow‑through are executed accurately, efficiently, and in alignment with company standards.

Specific Responsibilities Include

• Manage all internal and sublet work orders, billing, reversals, credits, rebills, accounts payable tasks, and generate required summary reports.
• Respond to customer inquiries by phone and email regarding invoicing, repairs, and maintenance.
• Distribute required documentation such as MVI paperwork and coordinate with the Service Department and vendors to ensure timely processing of trailer repairs.
• Review and audit mobile work orders, ensuring accuracy and compliance. Scan, upload, and file all required inspection sheets.
• Upload photos and PM documentation to work orders and maintain updated program information including MVI expiration dates.
• Facilitate onboarding for new Service employees, including technicians.
• Manage boot, tool, and prescription safety glasses allowances, and assist cross‑departmental teams with training and administrative tasks as needed.
• Oversee sublet vendor activities, ensuring timely processing of Bean invoices and coordinating internal and external repair work.
• Arrange equipment movement as required and ensure all sublet work is completed accurately and efficiently.

Qualifications

• Mechanical expertise and advanced knowledge of trailer systems
• Proven ability to lead, motivate and support trailer technicians
• Strong understanding of tools and specialized equipment used in trailer maintenance
• Strong carpentry, welding, and/or fabrication skills
• Strong understanding of DOT regulations
• Proficiency with computer systems
• Safety awareness
• Strong communication, time management, and organizational skills
• Strong problem‑solving skills and attention to detail
• Technical certifications or vocational training
• 5+ years of trailer maintenance and repair experience and/or training
• 1–2 years of supervision or team leadership experience, ideally in transportation, trailer or fleet repair environment
• Experience in the trailer or transportation industry is preferred

Benefits And Pay Details

• Competitive wage based on experience
• Paid vacation and personal days annually
• Excellent RRSP plan
• Benefits package that includes an employee and family assistance plan and a healthcare spending account
• Awards program and employee referral program
• Company team events

TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

As part of our recruitment process, we incorporate artificial intelligence (AI) tools to support the screening and assessment of candidates. These tools are used to enhance the overall candidate experience.

This posting is for an open position within our organization. If you are interested and meet the qualifications, please submit your application. We thank you for your application and interest; however, only those selected for further consideration will be contacted.