Service Specialist II (Field Technician Fire Alarm Systems – Service)

Siemens; Calgary; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work hours

Profit sharing

Vacation entitlement

Job summary

Siemens Canada is seeking a Service Specialist II to support the Calgary Alberta area. You will inspect, maintain, troubleshoot, program, and optimize fire alarm systems while delivering exceptional customer service.

The role requires a 3+ year track record, CFAA certification, and a college diploma in electronics. You will work independently and as part of a team, with an on-call rotation and strong customer-focused outcomes.

Qualifications

• Minimum College Diploma in Electronics or related field.
• Valid CFAA certification.
• Minimum 3+ years servicing fire alarm systems.
• Experience with Siemens Fire Alarm systems is preferred.

Responsibilities

• Respond to service calls and resolve technical issues promptly.
• Perform inspections, maintenance, testing, and commissioning of fire alarm systems.
• Program equipment and manage on-site installations and handovers.
• Document service reports and maintain site records accurately.
• Participate in 24-hour on-call rotation and uphold safety standards.

Skills

Customer service

Troubleshooting

Diagnostics

English communication

Education

College Diploma in Electronics

CFAA certification

Tools

Siemens Fire Alarm systems

IP Networks

C-CURE

Microsoft Office

Job description

Technology driven, problem solvers Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless.

Technology driven, problem solvers Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless.

What will you do?

As a Service Specialist II, you will serve as a trusted technical advisor supporting customers throughout the Calgary region. In this role, you will be responsible for the inspection, maintenance, troubleshooting, programming, and optimization of fire alarm systems while ensuring exceptional customer service. You will work independently and collaboratively to help customers maintain safe, compliant, and reliable life safety systems while building strong long-term customer relationships.

RESPONSIBILITIES:

Customer Service, Technical Support & System Maintenance

• Respond to customer service calls and provide timely resolution of technical issues.
• Complete annual, monthly, and preventative maintenance inspections of fire alarm systems.
• Test and verify system performance and readings to ensure optimal system operation.
• Diagnose system faults and perform repairs to restore functionality.
• Make recommendations for system improvements, upgrades, or changes that enhance reliability and performance.
• Represent Siemens professionally at customer sites at all times.
• Build and maintain positive customer relationships through responsive and customer-focused service.

Installation, Programming & Commissioning

• Perform equipment installation and panel programming as required.
• Participate in installation-to-service handovers on assigned projects.
• Support system testing, verification, and commissioning activities as needed.

Documentation & Record Management

• Complete and submit detailed service reports covering all aspects of assigned work and activities.
• Maintain accurate and up-to-date site files and contract documentation.
• Update site databases and system records to ensure information remains current and accurate.

Team Collaboration & On-Call Support

• Work closely with internal teams to support customer satisfaction and quality assurance objectives.
• Participate in the 24-hour on-call rotation to provide emergency service support when required.
• Collaborate with project, service, and support teams to ensure successful customer outcomes.

Health, Safety & Compliance

• Adhere to all Siemens health, safety, and environmental policies, procedures, and applicable regulations.
• Ensure damaged or faulty equipment is returned with the appropriate documentation.
• Maintain company-issued tools and test equipment in good working condition, secure storage, and calibration status.
• Support compliance with applicable building, fire, and life safety codes and standards.

Additional Responsibilities

• Perform other duties and responsibilities as reasonably assigned by management.

Territory / location: this role supports the Calgary Alberta area

What will you need to succeed?

Education & Certifications:

• Minimum College Diploma in Electronics or a related technical field.
• Valid Canadian Fire Alarm Association (CFAA) certification.

Industry Experience:

• Minimum 3+ years of experience servicing and maintaining fire alarm systems.
• Experience performing inspections, troubleshooting, testing, repairs, and preventative maintenance activities.
• Preferred: Experience with Siemens Fire Alarm systems.

Nice to Have / Assets:

• Perform configuration, testing and troubleshooting activities on all Fire Alarm systems, (Siemens, Simplex, Edwards, Mircom, etc.)
• Electrical field experience.

Technical Knowledge & Problem-Solving Skills:

• Proven diagnostic and troubleshooting skills with the ability to systematically identify and resolve technical issues.
• Working knowledge of fire alarm systems, applicable fire and building codes, and industry standards.
• Knowledge of IP Networks, C CURE systems, and Microsoft Office applications.
• Ability to interpret technical documentation, drawings, and system information.

Competencies:

• Strong customer service skills with the ability to build and maintain positive customer relationships.
• Self-motivated with the ability to work independently and remain calm under pressure.
• Strong verbal and written communication skills in English.

Additional Requirements:

• A valid and unrestricted G/Class 5 driver’s licence is required to participate in the Siemens Fleet Program and to operate a company vehicle for travel to customer sites within assigned region(s).
• Ability to participate in a 24-hour on-call rotation schedule.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

• Site #SmartBuildings #FireAlarm

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Canada