Service Solutions Consultant

AVI-SPL, Inc.; Markham; On-site; CAD 85,000 - 108,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Paid Time Off

Job summary

AVI-SPL, Inc. in Markham, Ontario, is seeking a Service Solutions Consultant to partner with regional offices and account managers to position and close service-oriented solutions, leveraging the full value of our service capabilities.

You will drive opportunities with executives and work with Solutions Architects to translate client requirements into actionable service deliverables, building tailored service strategies that enhance outcomes.

Qualifications

• Minimum of a 4-year degree or comparable industry experience.
• Minimum of 5 years of progressive consulting.
• Strong teamwork skills to operate in a team selling environment to new and existing Customers.
• Excellent presentation skills and be comfortable sharing thoughts with leadership and Executive stakeholders from AVI-SPL, Customers, Manufacturers, and Third-Party Service Providers.
• Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations.
• Excellent capability to switch tasks while adapting to changing priorities.
• Energized self-starter capable of working independently and ensuring to meet deadlines.
• Excellent attention to detail and organizational skills.
• Proven ability to contribute to new business development, build account plans, lead generation and respond to proposals.
• Entrepreneurial outlook – Experience in identifying leads and converting the leads into business, demonstrating tools and capabilities.
• Demonstrate effective negotiation and closing techniques.
• Proven selling skills specifically related to growing existing accounts and/or acquiring new business, with the ability to identify unique customer needs.
• Solid business / problem solving skills with the focus on customer service (internally and externally)

Responsibilities

• Drive strategy meetings with sales managers across their customer accounts with a Services-oriented solution approach.
• Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes.
• Participate in client discovery sessions to identify opportunities for service optimization or expansion including client needs and care abouts
• Incorporate customer requirements in actionable service solutions via Master Service Agreements and/or Statements of Work
• Work together with Solutions Architects to ensure the technical requirements are captured, properly accounted for and positioned as part of our solution deliverable
• Build and maintain strong relationships with key customer stakeholders to ensure AVI-SPL maintains a favorable position and that the desired value proposition is being provided.
• Remain present with clients as part of their ongoing Annual or Quarterly Business Reviews acting as a liaison between sales and service operations/delivery.
• Engage with the Company’s regional and local office leadership to understand regional trends or demands for technology Services. Interact with key Customer stakeholders – both potential and existing – to collect direct feedback on market requirements.
• Advise Sales on best practices for positioning service value and aligning with client business outcomes.
• Track and communicate service feedback and performance metrics to continuously improve offerings.
• Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Skills

Teamwork

Presentation skills

Written communication

Negotiation

Business development

Account planning

Selling skills

Independent work

Attention to detail

Adaptability

Education

4-year degree or comparable industry experience

Job description

As a Service Solutions Consultant, you will be responsible for partnering with our regional offices to position and close solutions-oriented Service offerings. This role works closely with Sales Management and Account Managers and local office leadership to target Customers that are underserved from a Service offerings perspective. Within new or existing accounts, this position will work with assigned Account Managers to expand existing offerings by bringing forward the full value of the entire Service capabilities of the company. This role plays a critical role in creating tailored service strategies by enhancing and enabling successful solutions through deep technical and operational expertise.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

As a Service Solutions Consultant, you will be responsible for partnering with our regional offices to position and close solutions-oriented Service offerings. This role works closely with Sales Management and Account Managers and local office leadership to target Customers that are underserved from a Service offerings perspective. Within new or existing accounts, this position will work with assigned Account Managers to expand existing offerings by bringing forward the full value of the entire Service capabilities of the company. This role plays a critical role in creating tailored service strategies by enhancing and enabling successful solutions through deep technical and operational expertise.

Day-To-Day Responsibilities

• Drive strategy meetings with sales managers across their customer accounts with a Services-oriented solution approach.
• Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes.
• Participate in client discovery sessions to identify opportunities for service optimization or expansion including client needs and care abouts
• Incorporate customer requirements in actionable service solutions via Master Service Agreements and/or Statements of Work
• Work together with Solutions Architects to ensure the technical requirements are captured, properly accounted for and positioned as part of our solution deliverable
• Build and maintain strong relationships with key customer stakeholders to ensure AVI-SPL maintains a favorable position and that the desired value proposition is being provided.
• Remain present with clients as part of their ongoing Annual or Quarterly Business Reviews acting as a liaison between sales and service operations/delivery.
• Engage with the Company’s regional and local office leadership to understand regional trends or demands for technology Services. Interact with key Customer stakeholders – both potential and existing – to collect direct feedback on market requirements.
• Advise Sales on best practices for positioning service value and aligning with client business outcomes.
• Track and communicate service feedback and performance metrics to continuously improve offerings.
• Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

WHAT WE’RE LOOKING FOR

Must-Haves: replace with specific with product type role.

• Minimum of a 4-year degree or comparable industry experience
• Minimum of 5 years of progressive consulting
• Strong teamwork skills to operate in a team selling environment to new and existing Customers
• Excellent presentation skills and be comfortable sharing thoughts with leadership and Executive stakeholders from AVI-SPL, Customers, Manufacturers, and Third-Party Service Providers
• Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations
• Excellent capability to switch tasks while adapting to changing priorities
• Energized self-starter capable of working independently and ensuring to meet deadlines
• Excellent attention to detail and organizational skills
• Proven ability to contribute to new business development, build account plans, lead generation and respond to proposals
• Entrepreneurial outlook – Experience in identifying leads and converting the leads into business, demonstrating tools and capabilities
• Demonstrate effective negotiation and closing techniques
• Proven selling skills specifically related to growing existing accounts and/or acquiring new business, with the ability to identify unique customer needs
• Solid business / problem solving skills with the focus on customer service (internally and externally)

Nice-To-Haves

• ITIL Foundations certification or comparable industry certification is preferred
• Specific experience in providing a consultative approach with sales teams specific to Services, unified communications, software as a service, or licensing and subscriptions is preferred
• Experience in the audio visual and collaboration industry or building technologies is preferred
• Demonstrated experience leading large complex opportunity pursuits with multiyear deal structures and operational savings scenarios
• Experience operating in a supportive business team environment is desirable

COMPENSATION

Pay Type: Salary

Min Base: CAD $85,000

Max Base: CAD $108,000

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays and Paid Time Off
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.