Service Representative, Group Benefits

Desjardins Group; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Ottawa is seeking a Group Benefits Service Representative. In this role, you will establish relationships with clients, analyze their needs, and provide personalized solutions while working with business development teams. This position offers a competitive salary, annual bonuses, a defined benefit pension plan, and 4 weeks of flexible vacation starting in the first year.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of two years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Establish and maintain business relationships with assigned advisors and clients.
• Answer employer questions and investigate dissatisfactions.
• Work with multiple departments to ensure seamless client experiences.
• Collect, compile, and analyze data; prepare reports and recommendations.
• Stay updated on the latest standards, products, and services.

Skills

Strong communication skills in both French and English

Interpersonal savvy

Customer focus

Action oriented

Education

College diploma in a related field

Job description

Overview

Temporary position for 12 months

As a Group Benefits Service Representative, you help serve and maintain business relationships with members and clients. Working in the Business Development team, you are called to know and keep up to date with our newest products and service through multiple departments and channels, all while building and maintain business relationships with your advisors and clients. You are asked to review, understand, and answer complex requests and help promote our offering based on client needs and the team’s business objectives. You work with clients with diverse needs and significant development potential for your sector. You analyze member/client needs and develop and implement personalized solutions. Interpersonal savvy is therefore essential. Your work and initiatives require extensive knowledge of your line of business.

Responsibilities

• Establish and maintain business relationships with assigned advisors and clients, through calls and e-mails
• Be the 411/911 for employers by helping answer their questions and investigate dissatisfactions
• Work with multiple departments to ensure a seamless experience for clients and advisors
• Collect, compile and analyze data. Prepare reports and recommendations
• Review documents, implement new sales and track work accordingly
• Stay on top of the latest standards, products, and services in your field

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We\'re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-11-7