Service Professional

Intello Technologies Inc.; Edson; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Canada is seeking a Service Professional to join their team. You will be responsible for installing and supporting services in customers' homes while delivering exceptional customer service. The role requires technical aptitude and a passion for sales. Ideal candidates will thrive on exceeding targets and building customer relationships. This position offers competitive compensation with base pay, commissions, and benefits.

Benefits

Hourly wage of $27.70 plus commissions

Employee share purchase plans

Health and dental benefits

Qualifications

• Proven ability to exceed sales targets through technical expertise.
• Strong experience in consultative selling.
• Skilled in handling objections and building trust.

Responsibilities

• Install and support a range of services including security and internet.
• Educate customers on products and services in their homes.
• Identify sales opportunities during service calls.

Skills

Sales expertise

Technical aptitude

Customer service

Problem-solving

Communication

Education

Minimum Grade 11 Math

Job description

Description

Join our team

Get ready to be blown away! Our high-performing Customer Solutions Delivery team at TELUS is revolutionizing the future by connecting homes and businesses across Canada to our lightning-fast TELUS PureFibre™ network while driving revenue growth. We're looking for sales champions with technical expertise who thrive on exceeding targets and delivering exceptional service installations. Our mission is to maximize customer value where our customers can truly thrive, and we're doing it together with our amazing colleagues across TELUS.

Here’s the impact you’ll make and what we’ll accomplish together

You will be our frontline sales champion AND technical expert in the community, serving as a trusted advisor in our customers’ homes. With your exceptional customer service and sales skills, you will help our customers fully experience the benefits of our growing suite of products and services. You’ll share our passion for leveraging our superior networks and the strength of our team to deliver unmatched value and innovative solutions to our customers’ homes, all while growing our business and customer satisfaction.

Here’s how

As a Service Professional, you’ll be the face and voice of TELUS for our customers. You’ll meet with them in their homes, installing, maintaining, and supporting a range of services, including security, internet, home automation, TV, and home phone. But that’s not all - You will set your customers up with services, provide on-site support and drive future growth for TELUS by highlighting sales opportunities designed to help our customers get the most out of their TELUS experience. With your exceptional customer service skills, you’ll educate our customers face-to-face on both new and existing products in their homes, all while increasing our sales and customer satisfaction.

Are YOU someone who?

• Combines technical aptitude with sales passion and gets energized by exceeding targets?
• Loves solving technical challenges while identifying opportunities to grow customer value?
• Thrives on building customer relationships through expert service delivery and consultative selling?

What’s in it for YOU?

We know that our success is tied to the people we hire which is why the rewards of starting your career with TELUS include an hourly wage of $27.70 plus sales commissions, annual bonuses and regular increases. This hourly wage includes a base wage of $25.70 with an additional $2/hour for the recognized skill of Aerial Outside Plant Climbing (telephone pole climbing). This is based on acquiring this skill recognized by the company and performing work related to this skill. We will provide you with extensive training to ensure your success in this role. We also offer employee share purchase plans, service discounts and additional health and dental benefits. You will have the chance to create a long‑term career with a leading‑edge team that strongly believes in our social purpose and giving back to the communities in which we work, live and serve.

Qualifications

You’re our missing piece of the puzzle

• You are passionate about sales with proven ability to exceed targets through technical expertise
• You excel at consultative selling and can turn service calls into sales opportunities
• You are driven by solutions-based selling and enjoy recommending products and services that will make your customers’ lives easier.
• You have natural technical aptitude and passion for technology, with proficient knowledge of consumer electronics
• You thrive on objection handling and excel at building trust through technical competence
• You can work collaboratively in team environments while operating independently with minimal supervision
• You have strong problem-solving skills and maintain high performance under time constraints
• You have a normal colour vision which is required to work with colour-coded wiring
• You can handle physically demanding workload including standing, lifting, climbing ladders, bending, crawling in confined spaces, and working in various indoor/outdoor environments
• You are flexible and able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability, with the possibility of working out of town assignments
• You’re fluent in English with a clear, genuine and persuasive communication style, additional languages are considered beneficial
• Your written and oral communication skills are professional
• You enjoy continuous learning and have the ability to learn formally and informally in a dynamic environment
• Can meet applicable testing requirements

Requirements

• Proven customer service AND sales experience
• Clean and valid full Class 5 Driver’s License or other provincial equivalents, a driver’s abstract will be needed
• Completed a minimum of Grade 11 Math, we’ll need your transcripts and/or diplomas

Great to have

• Any previous experience and/or education in telecommunications or security would be an asset