Service Owner - REMOTE

Randstad Canada; Remote; CAD 90,000 - 110,000; Full time

Job summary

A leading staffing agency is seeking a Service Owner or Product Lead in Canada to lead a 15-month digital transformation project. This role involves overseeing the modernization of essential registry services and guiding the development of digital solutions that improve user experiences with public services. The ideal candidate will have extensive agile experience and a strong leadership background, focusing on user-centric design and strategic collaboration. This position offers remote work flexibility and is perfect for results-driven leaders looking to make a tangible impact.

Benefits

Long-term engagement

Flexible remote work environment

High-impact initiatives

Qualifications

• Five years of experience coordinating with business and IT partners.
• Proven track record of documenting user requirements in complex environments.
• Extensive background in leadership or facilitation roles.

Responsibilities

• Oversee the full product lifecycle from discovery to implementation.
• Lead product teams to develop digital solutions.
• Conduct user-centric research to improve service delivery.

Skills

Agile development frameworks (SCRUM)

Leadership skills

User-centric research

Business process documentation

IT solutions design

Job description

Are you an experienced Service Owner or Product Lead ready to drive a major digital transformation? Our Edmonton Client is seeking a strategic leader for a 15-month initial contract to guide the modernization of essential registry services. This opportunity places you at the forefront of replacing legacy systems with innovative, cloud-based solutions, directly impacting how citizens access vital services. You will lead agile teams, champion user‑centric design, and ensure the successful delivery of digital products that modernize the Land Titles registry for the province.

Advantages

• Secure a long-term engagement with a stable 15-month initial contract.
• Enjoy the flexibility of a fully remote work environment while collaborating with a supportive team.
• Lead high‑impact initiatives that directly improve public services and user experiences.
• Work with modern cloud‑based technologies to replace aging legacy systems.
• Champion agile methodologies within a forward‑thinking government modernization program.

Responsibilities

• Oversee the full product lifecycle from discovery and design through to testing and implementation of new digital services.
• Lead product teams to develop digital solutions that align with business needs and end‑user expectations.
• Conduct user‑centric research to identify modernization opportunities and improve service delivery for clients and employees.
• Collaborate with technology partners to create strategic roadmaps for sustainable system replacement.
• Identify barriers to change and recommend mitigation strategies for operational programs and policies.
• Manage user acceptance testing and quality assurance to ensure high standards are met.
• Present status reports and product demonstrations to stakeholders, governance committees, and program areas.

Qualifications

• Five years of experience coordinating with business and IT partners to gather requirements and recommend appropriate solutions.
• Proven track record of documenting user requirements, business processes, and workflows in a complex environment.
• Extensive background in leadership or facilitation roles, guiding teams to achieve corporate goals.
• Deep understanding and practical application of Agile development frameworks (SCRUM) and hybrid approaches.
• Experience designing, developing, and implementing complex IT solutions to replace legacy systems.

Summary

If you are a results‑driven leader with a passion for agile delivery and digital modernization, this is the perfect opportunity to make a tangible difference. Join our client’s team to guide the evolution of critical public registries and help build a more efficient future for Albertans. If you are ready to take on this challenge, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.