Service Operations Manager in Brampton

Energy Jobline ZR; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global energy job board is looking for a motivated Service Operations Manager to oversee service delivery and operational coordination for robotic equipment in the agriculture sector. The ideal candidate will ensure customer satisfaction through effective support and strong relationships with farmers. A diploma in agriculture and experience in service operations are preferred. This role offers competitive pay and career development opportunities.

Benefits

Competitive pay

Field exposure

Career development opportunities

Qualifications

• 2–5 years of experience in service operations customer support.
• Knowledge of agricultural inputs and equipment use (advantageous).

Responsibilities

• Coordinate and manage after-sales services including organizational support.
• Build and maintain strong relationships with customers.
• Implement and track service procedures to ensure consistency and quality.

Skills

Strong problem-solving skills

Organizational skills

Good communication

Interpersonal skills

Ability to coordinate multiple tasks

Education

Diploma or bachelor’s degree in agriculture or related field

Tools

MS Office

Service/CRM systems

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

We are looking for a motivated and customer-focused Service Operations Manager to oversee service delivery, engineer management, and operational coordination to ensure that customers receive timely support for all robotic equipment requirements. The ideal candidate combines operational efficiency with strong service , helping improve productivity and customer satisfaction across the board.

Key Responsibilities:

Service Delivery & Support

• Coordinate and manage after-sales services, includingorganisationalsupport
• Act as the first point of contact for customer service requests, ensuring quick resolutions where required.
• Work withtheservice & management teamsto provide farmers with advisory services and product use guidance.

Operational Coordination

• Oversee and action scheduling of field visits, training programs, and activities.
• SupportParts & Inventoryoperations
• Support Project operations
• Monitor and document service activities to ensure service-level agreements (SLAs) are met.
• Ensure all PKI requirements are met

Customer Engagement

• Build and maintain strong relationships with customers.
• Collect customer feedback and identify common challenges to inform product and service improvements.
• Assist in organizingcustomerengagementprograms to further enhance best practice

Process & Compliance

• Implement and track service procedures to ensure consistency and quality.
• Maintain accurate service and operational records, including service reports, warranties, and follow-up logs.
• Ensure compliance with regulations, safety standards, and company policies.

Qualifications & Skills

• Diploma or bachelor’s degree in agriculture, agribusiness, or related but not essential
• 2–5 years’ experience in service operations customer support
• Strong problem-solving and organizational skills.
• Knowledge of agricultural inputs and equipment use (advantageous).
• Good communication and interpersonal skills to work with farmers and partners.
• Ability to coordinate multiple tasks in fast-paced, seasonal environments.
• Proficiency in MS Office and familiarity with service/CRM systems.

What We Offer

• A service-focused role that directly supports farmers and partners.
• Opportunity to gain experience inthe latest agricultral technology.
• Competitive pay, field exposure, and career development opportunities

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.