Service Operations Leader — IT & Project Delivery

Lyra Technology Group; Fort McMurray; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading technology services firm in Fort McMurray is looking for a full-time Service Operations Manager. You will be responsible for overseeing the technical service delivery team and ensuring operational efficiency, client satisfaction, and employee engagement. Ideal candidates have a Bachelor's Degree and 5-7 years of management experience in a tech service environment. The role offers a competitive salary of CAD 100,000-120,000 annually.

Qualifications

• 5-7 years management experience in an MSP and Service Delivery Environment.
• Strong decision-making and prioritization skills.
• Understanding of basic business finance.

Responsibilities

• Manage daily operations of the technical service delivery team.
• Deliver on Best-In-Class financial targets.
• Ensure high client satisfaction.

Skills

Coaching and mentoring

Leadership and team management

Organizational skills

Client service focus

Education

Bachelor’s Degree in business / IT or related field

Job description

A leading technology services firm in Fort McMurray is looking for a full-time Service Operations Manager. You will be responsible for overseeing the technical service delivery team and ensuring operational efficiency, client satisfaction, and employee engagement. Ideal candidates have a Bachelor's Degree and 5-7 years of management experience in a tech service environment. The role offers a competitive salary of CAD 100,000-120,000 annually.