Service Operations Lead — Customer Excellence & Team Growth

Endress+Hauser; Burlington; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global leader in measurement instrumentation is seeking a Service Operations Supervisor in Burlington, Canada. The role involves leading a customer support team, ensuring operational excellence, and fostering collaboration among team members. The ideal candidate should have supervisory experience and a college diploma in a relevant field. This position offers opportunities for continuous learning and hybrid work arrangements.

Benefits

Flexible working hours

Hybrid remote work opportunities

Fitness centre

Comprehensive company pension scheme

Continuous learning opportunities

Qualifications

• 2-3 years of proven supervisory, management, or leadership experience.
• Experience in a technical or fast-paced role is desired.

Responsibilities

• Lead and manage performance of the customer support team.
• Interface with cross-functional work teams including sales and product management.
• Ensure operational excellence for high customer satisfaction.

Skills

Leadership

Problem-solving

Teamwork

Education

College Diploma or post-secondary in Instrumentation

Job description

A global leader in measurement instrumentation is seeking a Service Operations Supervisor in Burlington, Canada. The role involves leading a customer support team, ensuring operational excellence, and fostering collaboration among team members. The ideal candidate should have supervisory experience and a college diploma in a relevant field. This position offers opportunities for continuous learning and hybrid work arrangements.