Service Now AI Architect

McKesson; Mississauga; On-site; CAD 99,000 - 132,000; Full time

Job summary

McKesson is seeking a seasoned ServiceNow AI Solution Architect to lead enterprise-scale AI-enabled solutions on the ServiceNow platform. You will define architecture standards, govern AI strategy, and partner with leaders to deliver secure, scalable, and intelligent solutions that enhance employee experiences and automate workflows.

As a senior technical leader, you will shape ServiceNow AI capabilities across enterprise functions while ensuring alignment with architecture, security, and

Qualifications

• 8+ years of experience in solution architecture, enterprise architecture, software engineering, enterprise applications, or technology consulting.
• 5+ years of ServiceNow architecture experience leading enterprise-scale implementations.
• Experience designing and delivering enterprise solutions across multiple business domains.
• Hands-on experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, or Workflow Data Fabric.
• Strong knowledge of solution architecture, integration design, APIs, cloud technologies, and security principles.
• Experience communicating architecture strategy and technical decisions to both technical and business audiences.
• Bachelor's degree in Computer Science, Information Systems, Engineering, Information Technology, or equivalent experience.

Responsibilities

• Lead architecture strategy, standards, and roadmaps for ServiceNow AI and intelligent automation solutions.
• Design scalable, enterprise-grade solutions leveraging Now Assist, AI Agents, Workflow Data Fabric, and emerging AI capabilities.
• Develop conceptual, logical, and solution architectures supporting business transformation initiatives.
• Partner with stakeholders, product teams, engineers, and enterprise architects to translate business needs into technical solutions.
• Establish AI governance, security, compliance, and operational guardrails aligned with enterprise standards.
• Guide implementation teams through architecture reviews, design decisions, integrations, and platform best practices.
• Evaluate emerging technologies and identify opportunities to improve automation, productivity, and user experiences.
• Mentor architects and engineering teams while promoting modern architecture, cloud, DevOps, and AI adoption practices.

Skills

8+ years experience

5+ years ServiceNow architecture

Architectural design

API design & integration

Cloud technologies

Security principles

Stakeholder communication

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

ServiceNow

Now Assist

AI Capabilities (AI Agents, Predictive Intelligence)

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is seeking a ServiceNow AI Solution Architect to lead the design, governance, and delivery of enterprise-scale AI-enabled solutions on the ServiceNow platform. This role will define architecture standards, guide AI strategy, and partner with business and technology leaders to deliver secure, scalable, and intelligent solutions that improve employee experiences, automate workflows, and drive measurable business outcomes.

As a senior technical leader, you will shape the future of ServiceNow AI capabilities across enterprise functions while ensuring alignment with architecture, security, compliance, and business objectives.

What You'll Do

• Lead architecture strategy, standards, and roadmaps for ServiceNow AI and intelligent automation solutions.
• Design scalable, enterprise-grade solutions leveraging Now Assist, AI Agents, Workflow Data Fabric, and emerging AI capabilities.
• Develop conceptual, logical, and solution architectures supporting business transformation initiatives.
• Partner with stakeholders, product teams, engineers, and enterprise architects to translate business needs into technical solutions.
• Establish AI governance, security, compliance, and operational guardrails aligned with enterprise standards.
• Guide implementation teams through architecture reviews, design decisions, integrations, and platform best practices.
• Evaluate emerging technologies and identify opportunities to improve automation, productivity, and user experiences.
• Mentor architects and engineering teams while promoting modern architecture, cloud, DevOps, and AI adoption practices.

Basic Requirements

• 8+ years of experience in solution architecture, enterprise architecture, software engineering, enterprise applications, or technology consulting.
• 5+ years of ServiceNow architecture experience leading enterprise-scale implementations.
• Experience designing and delivering enterprise solutions across multiple business domains.
• Hands‑on experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, or Workflow Data Fabric.
• Strong knowledge of solution architecture, integration design, APIs, cloud technologies, and security principles.
• Experience communicating architecture strategy and technical decisions to both technical and business audiences.
• Bachelor's degree in Computer Science, Information Systems, Engineering, Information Technology, or equivalent experience.

Preferred Skills/Experience

• Experience delivering Generative AI, Agentic AI, intelligent automation, or LLM-powered solutions.
• Knowledge of AI governance, model oversight, responsible AI practices, and regulatory compliance.
• Experience with ITSM, HRSD, CSM, Employee Center, App Engine, or other ServiceNow product suites.
• Familiarity with TOGAF, enterprise architecture frameworks, and architecture governance practices.
• Experience supporting cloud modernization, DevOps, CI/CD, Infrastructure as Code, and observability initiatives.
• ServiceNow certifications such as CSA, CIS, CAD, CTA, or AI-focused certifications.
• Experience in healthcare, pharmaceutical, or other highly regulated industries.
• Track record of leading innovation initiatives, proof-of-concepts, and enterprise transformation programs.

Travel / Work Location / Physical Requirements

• Limited travel may be required based on business needs.
• Hybrid or remote work arrangements may be available in accordance with company policy.
• Ability to participate in meetings, workshops, and presentations both virtually and in person.
• Ability to perform the essential functions of the role with or without reasonable accommodation.

Working Conditions:

• In office requirement, we are Flex and Connect with 2 days a week in office

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!