Service Manager - Integris

Campus Living Centres; Kingston; On-site; CAD 70,000 - 73,000; Full time

Job summary

Campus Living Centres is seeking a Service Manager in Kingston, Ontario to oversee daily facilities staff and external vendors, ensuring properties are well maintained and compliant with health and safety policies. You will develop and track work orders, supervise repairs, and coordinate preventive maintenance across HVAC, plumbing and electrical systems.

The role involves scheduling teams, maintaining inventories, and training staff while upholding safety standards and budget alignment.

Qualifications

• High School Diploma or equivalent required.
• Excellent oral and written communication skills.
• Basic computer skills required.
• Basic math skills required.
• Three years of related experience including HVAC, plumbing and electrical.
• Trade certificate is an asset.

Responsibilities

• Supervise daily duties of facilities staff and vendors.
• Develop, implement and record all work orders on the property.
• Ensure health and safety procedures are followed across the buildings.
• Schedule maintenance, respond to and repair work orders as needed.
• Maintain inventory of supplies and tools and provide training on new machinery.
• Coordinate snow removal and landscaping activities as required.

Skills

Oral & written communication

Basic computer skills

Basic math skills

Punctual & dependable

Education

High School Diploma or equivalent

Trade certificate (asset)

Job description

Salary Range: $70,000.00 To $73,000.00 Annually

Position Summary and Job Magnitude

The Service Manager role is responsible for but not limited to, supervising the daily duties of other facilities staff and vendors on the property, but also ensuring that all facilities and properties are well kept. They will be responsible for developing, implementing and recording all work orders on the property. Appropriate standards throughout the buildings and property must be maintained to comply with all health and safety procedures and policies in place by the City and the community. This position also entails the socialization of vendor bids and communicating with management to complete our turn over with achieving the best results.

Essential Functions and Basic Duties

• Monitor, schedule, respond and repair work orders that come in
• Assessing interior and exterior of properties and buildings to see if there are any issues needing to be addressed
• Addressing any minor plumbing issues
• Addressing any minor HVAC issues
• Repairing any door, frame or trim damages
• Ability to paint and patch properly throughout the buildings
• Involving your team in a daily briefing delegating work orders as needed
• Checking the work of team members to ensure standards are being met
• Removing snow from all sidewalks and parking lots as required including holidays and weekends, with the use of snow blowers and Bob Cat machinery
• Landscaping the property during the summer months with the use of lawn mower and other landscaping tools as required
• Keeping an updated inventory of all supplies and tools on hand
• Providing training on new machinery
• Working with the Community Manager to re-order supplies falling in line with budget
• Scheduling all maintenance team as required for the needs of the company/property
• Adhering to resident interaction policies upon entering suites and interactions/follow ups
• Ensuring that all maintenance supplies, tools, shops and storage rooms are kept tidy and clear as per fire codes
• Routine inspections of all maintenance shops and storage areas documented
• Other duties as assigned

This role can be strenuous and requires the individual to be in good physical condition. Physical demands include:

• Climbing ladders
• Moving appliances and furniture.
• Repetitive lifting of up to 50lbs
• Cardio vascular endurance for tasks such as snow removal and climbing stairs
• Working in confined spaces, including lying on their side or working on their knees for up to 30 minutes
• Ability to grip and manipulate basic hand tools and parts
• Hand dexterity and fine motor skills for working with small parts.
• Repetitive reaching or working above their head
• Majority of the working day spent standing conducting repairs and maintenance

Health & Safety

• Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor.
• Uses or wears the equipment, protective devices or clothing that Integris Student Living requires.
• Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person.
• Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
• Reports any risks or potential risks of violence or harassment encountered in the workplace immediately to supervisor.
• Knows, understands and implements safe work practices and procedures and employs established rules and procedures for handling materials, equipment and processes (e.g. Reporting unlabeled containers, using proper lifting techniques, etc.)
• Requests that worn out or defective equipment be replaced, when appropriate.
• Uses equipment and materials only in the manner intended.
• Reports any injuries, incidents and unusual conditions immediately to supervisor.
• Inspects the work area and equipment daily and reports any hazards immediately to supervisor.
• Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Integris Student Living.

Performance Measurements

• Initiative
• Inter-Personal Skills
• Customer Service
• Reliability
• Communication
• Skill & Knowledge
• Adaptability & Flexibility
• Overall Performance
• Health & Safety Responsibilities

Qualifications

Education: High School Diploma or equivalent

Skills/Abilities: Must possess excellent oral and written communication skills

Must possess basic computer skills

Must possess the ability to understand and adhere to policies and procedures

Must possess basic math skills

Must be punctual and dependable as hours may vary and include weekends and holidays

Experience Required: At least three years of related experience which includes HVAC, plumbing and electrical.

Certificate of Trade is considered an asset

Working Conditions

The below characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Indoor/Outdoor: Outdoor and indoor environment. The outdoor work environment includes all weather conditions and materials used in

maintenance work.

Regular exposure to paint fumes and other airborne particles, toxic or caustic chemicals, solvents, adhesives, carpet fumes, chemical fumes, pool chemicals, and others.

Level of Interruption: Moderate level of interruption

Stress Level: Moderate overall stress level (May fluctuate with volume of business)

Travel Outside of Location: Minimal travel to regional offices for meetings and training sessions or to facilitate market research activities when applicable

Physical Demand: Light-heavy

Physical Requirements: Ability to frequently sit, stand, walk, extend arms and hands forward and overhead, finger and grasp. Shovel snow and salt parking lots/sidewalks. Landscape the property using lawnmowers and hand-held tools. Move and install furniture from suite to suite or in storage units. Must be able to bend, crouch, stoop and reach. Must be able to lift and carry up to a minimum of 50lbs. Must have record of good vision.