SERVICE MANAGER (HVAC / PLUMBING COMPANY)

Lavallee Systems; Greater Sudbury; On-site; CAD 90,000 - 135,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Tuition assistance

Vision insurance

Job summary

A plumbing and HVAC company is seeking a Service Manager to oversee daily operations in Sudbury. The role involves leading, training, and managing service technicians, resolving customer issues, and ensuring departmental goals are met. Candidates should have over eight years of HVAC/plumbing experience, including leadership roles, and possess a strong commitment to customer service. An attractive wage and benefits package is offered, with earnings potential exceeding $135,000.

Qualifications

• 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
• Experience with hydronic system service is a plus.
• Strong technical knowledge of systems, codes, and service best practices.

Responsibilities

• Lead and manage daily operations of the service department.
• Supervise and inspire service technicians through training and coaching.
• Resolve escalated customer issues and maintain high levels of satisfaction.

Skills

HVAC/plumbing service experience

Leadership experience

Customer service commitment

Detail-oriented and organized

Familiarity with dispatch/job tracking software

Proficiency in Microsoft Office

Tools

ServiceTitan

Job description

Overview

Tired of just having a job? At Lavallee Systems, we offer a career – one where you’ll grow, earn well, and make a real impact. Join our award‑winning team and become part of a local company that values craftsmanship, integrity, innovation, and teamwork. We’re offering wage and benefit earnings potential topping $135,000, and more importantly, a workplace where you can thrive for years to come.

Benefits

• Bonus based on performance
• Company car
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance
• Vision insurance

Wage and Benefits Package

• Hourly Rate: $45-$50
• Paid Time Off: Up to 4+ weeks vacation and sick time based on length of service
• Paid Holidays: 7
• Yearly Bonus
• Term Life Insurance: 100% Company Paid
• Retirement Plan: 3% company match
• Additional Insurance Available: Short-term disability, long-term disability, accident, and vision
• Paid Training and Development

Responsibilities

• Lead and manage daily operations of the service department.
• Supervise and inspire service technicians through training and coaching.
• Supervise dispatchers to make sure revenue is maximized daily.
• Ensure work meets the exceptional standards of the company.
• Resolve escalated customer issues and maintain high levels of satisfaction.
• Track, communicate, and work with technicians to meet or exceed KPIs and manage team productivity, revenue, and callbacks.
• Coordinate with office and warehouse to ensure job readiness.
• Assist with hiring, onboarding, and retention of service staff.
• Oversee accurate billing, timesheets, and job documentation.
• Contribute to department budgeting and strategic planning.

Skills / Abilities / Experience

• 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
• Experience with hydronic system service is a plus.
• Proven ability to drive team performance.
• Relentless commitment to customer service.
• Detail oriented, highly organized multi-tasker that is goal driven.
• Familiarity with dispatch/job tracking software (e.g., ServiceTitan).
• Proficiency using a computer and Microsoft Office applications.
• Strong technical knowledge of systems, codes, and service best practices.
• OSHA certification preferred.
• Knowledge of MA licensing requirements is a plus.

About Us

Lavallee Systems is an award-winning plumbing, heating and A/C company based in Eastern Massachusetts. Founded by Jim Lavallee and family owned for over 30 years, we have a reputation for excellent service, impeccable attention to craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement. Lavallee Systems is comprised of professional, highly-trained plumbing and HVAC technicians. We pride ourselves on our solution-based philosophy to make sure we resolve even the most difficult heating, cooling, and plumbing problems.