Service Manager (Forklift / Construction Machinery) - KT

Pasona; Alberta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in Canada is seeking a Team Supervisor to manage mechanics for forklift repair and maintenance services. Responsibilities include supervising a multicultural team, conducting daily meetings, and ensuring service quality. Candidates should have experience in mechanical services and strong communication skills. This role requires a willingness to visit customer sites and ideally a class 3 driving license.

Qualifications

• Proven experience in mechanical service industries.
• Ability to manage a multicultural team.
• Mandarin proficiency is an advantage.

Responsibilities

• Supervise and manage a team of foreign mechanics.
• Conduct daily morning meetings for assignments.
• Monitor work quality and performance through site visits.

Skills

Team management

Strong communication

Multicultural team management

Job description

• Up to $6,000 Basic Salary + Car Allowances + AWS + VB
• Nearest MRT: Woodlands North

Job Description

• Supervise and manage a team of foreign mechanics handling forklift repair and maintenance services.
• Conduct daily morning meetings to assign mechanics to customer sites for repair or scheduled maintenance.
• Monitor work quality and performance of mechanics through regular site visits.
• Serve as the primary communication bridge between the company and customers for service-related issues.
• Manage supplier relationships.
• Lead the hiring, onboarding, and training of new local mechanics to build a more balanced and sustainable workforce.
• Support continuous improvement in service efficiency, customer satisfaction, and safety standards.

Requirements

• Proven experience in forklift, automotive, construction machinery, or related mechanical service industries.
• Prior experience in managing service teams or workshop operations is preferred, but someone with no management experience is also welcomed.
• Strong communication skills with the ability to liaise effectively with both internal staff and external customers.
• Willingness to visit customer sites to understand service conditions and staff performance.
• Ability to manage a multicultural team.
• Mandarin proficiency is an advantage for communication with mandarin-speaking employees or customers.
• Possess a class 3 driving license with own transport will be an added advantage.
• Able to commit 5.5 working days

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.