Service Manager

sunbeltrentals; Toronto; On-site; CAD 88,000 - 104,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Enhanced Vacation Time based on Years/

5 Paid Sick Days

Leading wages

Tuition Reimbursement

RRSP Matching

Tool and Boot Allowance

Career development and advancement

Employee Assistance Program

Job summary

Sunbelt Rentals is seeking a Service Manager to oversee the servicing of company and customer equipment in a timely and effective manner.

The role involves organizing repairs, scheduling, parts orders, supervising staff mechanics, and maintaining service records to ensure equipment is available when needed. Strong emphasis on safety and continuous improvement is required.

Qualifications

• Valid driver's license.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager.

Skills

Valid driver's license

Supervisory experience

Planning and scheduling

Computer literacy

Inventory management

Job description

Job Description Summary

Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track


• Leverage your current skills while developing new skills


• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

DUTIES & RESPONSIBILITIES

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)


• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.


• Orders parts in order to maintain adequate supplies.


• Provides training and assistance to staff mechanics.


• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.


• Evaluates all equipment after repairs, maintenance or safety checks.


• Documents equipment status before and after rental.


• Handles customer complaints regarding equipment condition or operation.


• Promote safety awareness


• Perform quality control checks


• Update, maintain and keep organized equipment service records


• Create, update, close and bill work orders


• File warranty claims in a timely fashion


• Commission New Equipment


• Order parts, return parts, and perform parts inventory


• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)


• Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report


• Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

• Valid driver's license


• Extensive experience in the repair and maintenance of self-propelled platforms and lifts


• Knowledge of work planning and scheduling and other supervisory activities


• Strong understanding of equipment capabilities and safety requirements.


• Clear perspective of maintenance and repair issues in the industry


• Planning and management experience


• Computer literacy


• Reporting experience


• Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range

Base Pay Range 87,553.00 - 103,968.95

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Benefits

• Health, Dental, Vision, Life Insurance


• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days


• Leading wages


• Tuition Reimbursement


• RRSP Matching


• Tool and Boot Allowance


• Career development and advancement


• Employee Assistance Program

Sunbelt Rentals supports service members.

Position is for an existing vacancy