Service Manager

Sunbelt Rentals

Toronto

On-site

CAD 88,000 - 104,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Enhanced vacation time

Sick days (paid)

Tuition reimbursement

RRSP matching? tool and boot allowance

Career development

Employee assistance program

Job summary

Sunbelt Rentals in Ontario, Canada is seeking a Service Manager to oversee the servicing of company and customer equipment, ensuring timely and effective maintenance.

You will develop schedules, order parts, train staff mechanics, and work with vendors to understand new equipment requirements. This role emphasizes safety, documentation, and high service standards, with a comprehensive benefits package and opportunities for career growth.

Qualifications

Valid driver’s license required.
Extensive repair and maintenance experience with self-propelled platforms and lifts.
Knowledge of work planning, scheduling and supervisory activities.
Strong understanding of equipment capabilities and safety requirements.
Clear perspective on maintenance and repair issues in the industry.
Experience in planning and management.
Proficient computer literacy and reporting experience.
Inventory management experience.

Responsibilities

Manages repair and maintenance of company and customer equipment (Ready to Rent, Returned, Down).
Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
Orders parts to maintain adequate supplies.
Trains and assists staff mechanics.
Collaborates with vendors to understand maintenance requirements for new equipment.
Evaluates equipment after repairs and safety checks.
Maintains equipment service records and documents status.

Skills

Valid driver's license

Repair & maintenance experience

Work planning & scheduling

Equipment safety knowledge

Maintenance issue diagnosis

Planning & management

Computer literacy

Reporting experience

Inventory management

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

Develop a career track
Leverage your current skills while developing new skills
Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

DUTIES & RESPONSIBILITIES

Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
Orders parts in order to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
Evaluates all equipment after repairs, maintenance or safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation.
Promote safety awareness
Perform quality control checks
Update, maintain and keep organized equipment service records
Create, update, close and bill work orders
File warranty claims in a timely fashion
Commission New Equipment
Order parts, return parts, and perform parts inventory
Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
Reporting to include:
- Equipment due for service
- Fleet status Reporting
- Equipment Service Record Reporting
- Open work order report
- Warranty claim summary report
- Inventory management
- Parts & merchandise detail reporting
- Financial and historical trending
- Service department financial summary
- Shop foreman performance tool
- Work order chargeback
- Halt report
- Open PO report
- Tech paid hours vs. worked hour report
Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

Valid driver’s license
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range 87,553.00 - 103,968.95 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees.

This package includes:

Health
Dental
Vision
Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
Leading wages
Tuition Reimbursement
RRSP Matching Tool and Boot Allowance
Career development and advancement
Employee Assistance Program

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Position is for an existing vacancy A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.