Service Manager

One Jan; Canada; Remote; CAD 70,000 - 95,000; Full time

Job summary

One Janitorial is a Canada-wide commercial cleaning company that operates with a fully remote team. The role leads a 6–8 person service staff, coaching, training, and driving performance while reporting to the Client Services Manager.

You’ll build strong team culture, ensure processes are followed, hit KPIs, and manage payroll and after-hours scheduling. Prior remote leadership and English proficiency are essential for success.

Qualifications

• At least 1 year leading a team.
• At least 2 years delivering service/operations work yourself.
• Proven track record of leading a team to hit targets.
• Excellent written and spoken English.
• Remote experience strongly preferred.
• Pattern of short stays or gaps may be questioned.

Responsibilities

• Own day-to-day performance of 6–8 service employees.
• Hold regular one-on-ones and coach using our process.
• Ensure employees follow processes and SOPs.
• Train new and existing staff on roles and processes.
• Hit KPIs and manage team performance.
• Manage payroll confirmations and after-hours scheduling.

Skills

Team leadership

Remote team management

Coaching

One-on-ones

KPI ownership

Accountability

Payroll awareness

English communication

Job description

Reports to: Human Resources, then the Owner

One Janitorial — Remote, Full-time, Contract

About One Janitorial

One Janitorial is a commercial cleaning company operating across Canada with active US expansion. We manage roughly 700 clients and 180+ alliances through a 36-person fully remote team. We're scaling toward $7-10M in revenue in 2027.

We don't clean buildings ourselves. We sell commercial cleaning contracts to businesses — medical clinics, offices, retail, warehouses, restaurants — and match them to local cleaning alliances who do the work. Sales puts the contracts on the board. Your team keeps those clients happy, supported, and with us for years — and you make that team great.

We live by one rule: over promise, over deliver. The service team is how we deliver. You lead it.

The Role

You manage a team of 6 to 8 service employees and you're accountable for their performance, their processes, and their growth. You run their one-on-ones, coach them, train them, hold them to their KPIs, and make their jobs genuinely great to be in. You report directly to the Client Services Manager.

You are not just a manager of tasks. You are a builder of people. Your job is to take a service team and make them measurably better — better at following process, better at keeping clients, and happier in the work.

This is a role for someone who has managed remote people before, leads with a great attitude, and holds a high bar without crushing anyone.

What You'll Actually Do

1. Manage and develop your team

You own the day-to-day performance of 6 to 8 service employees. You will:

Hold regular one-on-ones with each person following our coaching process

Make their jobs genuinely great — remove obstacles, set them up to win, keep them engaged

Develop each person so they're better this month than last

2. Ensure processes are followed

You're accountable for the work being done right. You will:

Make sure every employee is executing their processes and SOPs correctly

Catch process slippage early and coach it before it becomes a problem

Hold the standard consistently across the whole team

3. Train your team

You build capability. You will:

Train new and existing employees on their roles and processes

Deliver ongoing training so the team keeps improving

Make sure everyone knows exactly what's expected and how to do it

4. Hit KPIs and metrics

You're responsible for the numbers. You will:

Track each employee against their KPIs and targets

Address underperformance directly and reinforce strong performance on the spot

Own the team's results, good or bad

5. Run the operational details

You keep the machine running. You will:

Help confirm payroll is done correctly and on time for your team

Set after-hours schedules and make sure coverage is in place

Keep the team organized and on track

What You Need to Have

Experience — these are hard minimums, not preferences

At least 1 year leading a team — team lead, supervisor, manager or operations lead, with people reporting to you. Remote experience strongly preferred

At least 2 years actually delivering service or operations work yourself. You cannot manage work you have never done

A track record of leading a team to hit its targets

Proof you've developed people and made them better

Comfortable running one-ones, coaching, and holding people accountable

Excellent written and spoken English — clear, confident, and professional

We also look at your work history. A pattern of short stays — several jobs under eight months in the last few years — or repeated gaps between jobs will count against you, and we will ask you about it.

You coach effectively — you can name exactly what to fix and help someone fix it

You hold people accountable without crushing them

You manage by the numbers and always know where your team stands

You're organized — schedules, payroll confirmations, and processes don't slip on your watch

You're consistent — you run the same rhythm every single day

Personality (non-negotiable)

A leader — people perform better and enjoy their work more because of you

Great attitude — you bring energy and standards, not negativity

Direct but caring — you give honest feedback without making it personal

Accountable — you own your team's results

Reliable — you have great attendance and you show up, early, every day

Setup (non-negotiable)

A great camera and a professional, presentable appearance on video calls

A quality headset with a clear microphone

A reliable, high-speed internet connection with a backup for if your primary goes down

What This Job Is Not

Not a hands-off management role. You're in one-on-ones, coaching sessions, training, and the numbers every day.

Not a role for someone who avoids hard conversations. Holding people accountable is the job.

Not a role for a first-time remote manager. You need to have led a remote team before.

Not a 9-to-5-and-coast role. Your team's performance is your performance.

Not a slow company. We move fast and we expect you to.

If you're thinking "this is the role I've been looking for," apply. If you're thinking "I could probably do most of this," please don't.

The Hiring Process

• Application review — we respond within 5 business days
• 30-minute meeting with your HR person
• A department-specific activity — we may ask you to do a short piece of the actual work so we can see how you do it
• Final meeting with the department manager