Service Leader

Chipotle Mexican Grill group; Ottawa; On-site; CAD 29,000 - 31,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision benefits

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader in Ottawa to oversee daily operations, ensure safe, quality food, and train the restaurant crew. You will maintain a clean line, follow safety policies, and support shifts and scheduling while driving a great guest experience.

The role requires a high school diploma and restaurant experience, with knowledge of cash handling, food safety, and strong communication in the work location language. Enjoy growth opportunities in a values-driven company.

Qualifications

• High school diploma is required.
• Restaurant experience is required.
• Knowledge of Chipotle’s Food With Integrity philosophy is expected.
• Familiarity with cash handling policies and procedures.
• Knowledge of Food Safety and health department matters is expected.
• Ability to speak, write, read and understand the primary language of the work location.

Responsibilities

• Prepare and serve high quality food.
• Resolve food quality issues and ensure food safety standards are met.
• Monitor line, time and temperature checks and safety policies.
• Resolve customer incidents and maintain positive customer experiences.
• Oversee crew breaks, shift changes, and line schedules.
• Develop and cross-train front of house crew; assist with performance reviews and leadership development.
• Assist with office administration and ensure supplies are ordered and equipment works properly.

Skills

Cash handling

Food safety

Restaurant experience

Customer service

Crew training

Office paperwork

Education

High school diploma

Job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

WHAT YOU’LL DO

• In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:


• Making sure great tasting, high quality food is served


• Helping to resolve food quality issues


• Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed


• Helping to resolve customer incidents and working to ensure positive customer experiences


• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules


• Developing and cross training all front of house Crew


• Assisting with Crew performance reviews


• Developing future Service Leaders


• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork


• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary


• Ensuring the proper quantity of supplies are available as needed

WHAT YOU’LL BRING TO THE TABLE

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy


• Have knowledge and experience of cash handling policies and procedures


• Have knowledge of Food Safety and health department matters


• Have familiarity with office paperwork


• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location


• Have a high school diploma


• Have restaurant experience

• Provide at least four (4) days of open availability each week, at least two (2) of which must be a Friday, Saturday, and/or Sunday. Open availability means you may be scheduled for any eight-hour shift during that day


• Be able to work a minimum of 32 hours per week.

WHAT’S IN IT FOR YOU

• Tuition assistance (Up to $5,250/year)


• Free food (yes, really FREE)


• Medical, dental, and vision benefits


• Paid time off


• Holiday closures(location dependent)


• Competitive compensation


• Opportunities for advancement (80% of managers started as Crew)

PAY TRANSPARENCY

Below is the pay range depending on skill level, experience and/or education.Compensation offered is also subject to local wage and hour laws.

$20.90–$22.48

This is a continuous job posting and does not necessarily indicate that there is a current vacancy to be filled at the specified location or this job posting may support hiring needs for upcoming restaurant locations in the local geographic market.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.

Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. As a values-driven, people-first company, we are committed to fostering a workplace where all individuals are treated with respect and have the opportunity to realize their full potential.All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle should you require an accommodation. Please contact [e-mail] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests