Service Lead: Elevate Client Care in Mobility Solutions

Motion; Windsor; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading mobility solutions provider in Windsor, Ontario is seeking a Service Lead to enhance customer experiences and oversee efficient operations in their service department. This full-time, on-site role requires strong organizational skills, a friendly demeanor, and the ability to manage competing demands. The ideal candidate will bring prior experience in a customer-facing role and a dedication to improving client satisfaction.

Benefits

Comprehensive benefits package

RRSP / DPSP match program

Maternity / parental leave top-up

Employee Assistance Program

Professional Development Reimbursement

Goodlife Fitness corporate membership discount

Qualifications

• Experience in a fast-paced office environment or customer-facing role.
• Proficient in Microsoft Office Suite and database navigation.
• Interest in the healthcare and personal mobility device industry.

Responsibilities

• Enhancing the customer experience with on-site and virtual support.
• Leading process improvement and tracking KPIs.
• Coordinating client service details and order processing.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Microsoft Office Suite proficiency

Job description

A leading mobility solutions provider in Windsor, Ontario is seeking a Service Lead to enhance customer experiences and oversee efficient operations in their service department. This full-time, on-site role requires strong organizational skills, a friendly demeanor, and the ability to manage competing demands. The ideal candidate will bring prior experience in a customer-facing role and a dedication to improving client satisfaction.