Service Install Technician

Rogers Communications; San Juan de Terranova; On-site; CAD 45,000 - 65,000; Full time

Job summary

A major telecommunications company in St. John's is looking for an install/service technician to handle cable television and internet services. Ideal candidates should have strong problem-solving skills and be customer-focused, with a willingness to work under various conditions. This full-time position offers competitive salary and benefits, including discounts on services. Join a team that values diversity and innovation.

Benefits

Competitive salary

Health & Dental Benefits

Pension plan

Stock Matching options

Employee discounts on services

Qualifications

• Valid driver's license required with a safe driving record.
• Must be able to lift approximately 80 lbs.
• Willing to work flexible shifts, including weekends.

Responsibilities

• Diagnose and correct technical problems to customer satisfaction.
• Install cable television services in accordance with standards.
• Complete necessary documentation for calls.

Skills

Technical problem-solving

Customer service

Multi-tasking

Innovation/Creative Thinking

Adaptability

Tools

Basic computer troubleshooting

Knowledge of wifi

Circuit switch knowledge

Job description

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Rogers Communication has immediate opening for one install/service technician in St. John's, Newfoundland. The position is responsible for the installation and service of Cable television services and products including High Speed Internet. Rogers home phone and Smart Home Monitoring, in domestic dwellings, apartments and commercial buildings. Rogers Cable Technicians must maintain strong customer relations through daily contact with customers, excellent attention to detail and have strong multi‑tasking skills.

What you’ll do:

• Diagnose and/or correct all technical problems (Digital and analogue cable services, Hi‑Speed Internet, Home Phone and Smart Home Monitoring services) to the satisfaction of the customer and in accordance with company specifications.
• Install Cable Television services and products in accordance with established Installation Standards.
• Inform customers of enhanced company products in an effort to secure increased sales.
• Complete Company documentation pertaining to calls in accordance with the department processes and standards.
• Complete all service change requests in a timely professional manner.
• Complete all assigned projects within established time parameters and standards.
• You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.
• Excellence in Execution – Strive for flawless execution in everything that we do, resulting in consistently evolving standards of higher overall performance, optimized effectiveness and value to our shareholders, customers and employees by focusing on our three
• KEY SUCCESS FACTORS: Accountability, Adaptability, Customer 1st.
• This position is covered under the IBEW 1615 Collective Agreement.

What you bring:

• Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
• Role Competencies: Innovation/Creative Thinking; Problem‑Solving/Judgment; Achievement Orientation.
• Listening/Understanding/Responding.
• Previous technical CATV and/or Telco experience would be an asset.
• Must have a valid driver's license with a safe driving record.
• Must be able to lift and move equipment (approx. 80 lbs) and work on ladders/poles at heights up to 40 feet.
• Willing to work flexible shifts and schedules; days, nights and weekends.
• Willing and able to work in adverse weather conditions.
• Must have knowledge in wifi and general computer troubleshooting skills.
• Circuit switch and twisted pair cable knowledge would be an asset.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.
Competitive Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Health & Dental Benefits, Pension plan and Stock Matching options.
• Growth & Development opportunities to grow in Field Operations.
• Work for an organization committed to environmental protection.
• We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position’s duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 22 Austin Street, PO Box 8596 (896), St. John's, NL
Travel Requirements: Up to 10%
Background Check(s) Required:
Posting Category/Function: Field Operations & Installation
Requisition ID: 325289

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Customer Experience