Service Hub Navigator

Canadian Mental Health Association; Northwestern Ontario; On-site; CAD 56,000 - 82,000; Full time

Benefits offered by this job

HOOPP pension

Health benefits (comprehensive)

Paid vacation

Professional development opportunities

Job summary

The Canadian Mental Health Association, Kenora Branch, is seeking a Service Hub Navigator to support clients at the Kenora Emergency Shelter. You will conduct screening, assessments, and coordinate access to housing and services in collaboration with community partners.

Reporting to the Clinical Service Hub Team Lead and CEO, you will use evidence-based tools, develop individualized recovery plans, and advocate for clients to secure appropriate supports in a fast-paced, client-centered

Qualifications

• BSW preferred, or demonstrated equivalent.
• Knowledge of mental health issues, homelessness and recovery models.
• Strong communication and outreach skills.
• Ability to assess dynamic risk and advocate for clients.

Responsibilities

• Adherence to CMHA Kenora Branch policies and procedures.
• Engage with clients to connect them to services and supports.
• Complete outreach in the community to support clients.
• Assess housing needs using VI-SPDAT and screen with OCAN.
• Make recommendations and coordinate with partners for recovery planning.
• Develop individualized recovery plans in collaboration with clients.
• Monitor risk and maintain client records per policy.

Education

BSW

Tools

VI-SPDAT

OCAN

Job description

Why join CMHA Kenora?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact.The organization cares about the growth, safety and well-beingof employees and offers:

• Healthcare of Ontario Pension Plan (HOOPP)
• Comprehensive Health Benefits
  • Employee & Family Assistance Program
• Paid Vacation Days
• Learning & professional development opportunities

Deadline to apply: October 20th, 2025

Service Hub Navigator

Clinical Service Hub

Employer: CMHA Kenora Branch

Job Title: Service Hub Navigator

Work Location: Kenora Emergency Shelter

Employment Status: Full-Time, Permanent

Salary Range: $55,724 - $81,978 per year

For more information, please visit www.cmhak.on.ca

Overview:

The Service Hub Navigator conducts evidence-based screening and assessments for those individuals accessing the Kenora Emergency Shelter. The Service Hub Navigator through screening and assessment will make appropriate recommendations for access to services that meet the client’s needs. The Service Hub Navigator will work in collaboration with community partners and administer appropriate tools and methods to respond to client needs to assist those accessing the Kenora Emergency Shelter in obtaining services and identifying the appropriate level of housing for clients. The Service Hub Navigator will be located within the Kenora Emergency Shelter and coordinate services to attend the Kenora Emergency Shelter to assist clients. The Service Hub Navigator reports to the Clinical Service Hub Team Lead and Chief Executive Officer of the Canadian Mental Health Association, Kenora Branch. The Service Hub Navigator is expected to work as a member of a team and is expected to participate in regular peer and team supervision when required, by the Clinical Service Hub Team Lead and Chief Executive Officer of the Canadian, Mental Health Association, Kenora Branch.

Qualifications:

• BSW preferred, or demonstrated equivalent
• Knowledge of mental health and mental health problems/difficulties, concurrent disorders, dual diagnosis and brain injuries
• Applied knowledge of community resources and agencies
• Knowledge of issues related to poverty and homelessness
• Networking skills and outreach skills
• Ability to assess dynamic risk
• Highly developed communication skills
• Assessment, case management, advocacy, counselling, and recording skills
• Understanding and applied knowledge of Recovery Model, Brief Therapy, Strengths Perspective, Harm Reduction, Psychosocial Rehabilitation & Housing First
• Activities of daily living, problem solving skills and ability to teach and model these skills for clients
• Cultural Competence for Diverse populations
• Ability to work independently
• Professionalism in the performance of duties
• Cultural Competence
• Understands Trauma-Informed approaches
• Computer literacy

Duties:

• Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
• Assertive engagement with clients of the Kenora Emergency Shelter to connect them to services
• Complete outreach in community to support clients
• Assess individuals housing needs using the VI-SPDAT
• Screening of patrons using the OCAN
• Make appropriate recommendations for supports and services
• Consult and collaborate with community partners to support recovery planning for clients
• Individualized needs assessment developed in consultation with the client
• Continuous assessment of risk
• Individualized Recovery Planning and strategies to support the achievement of goals and objectives
• Advocacy or linking of clients with appropriate services, supports and resources in order to meet the goals and objectives of the recovery plan
• Conducting regular formal or informal evaluation of client satisfaction, achievement of goals, reassessment of service requirements and or needs in consultation with the client
• Direct provision of side-by-side support with clients where appropriate
• Provision of supportive counselling where appropriate
• Assist clients and provide modeling for problem solving and priority setting
• Referral to community agencies and services where appropriate
• Provide service navigation to clients
• Involvement is terminated once individual is housed and wrap around services coordinated
• Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association, Kenora Branch
• Participation in staff meetings and other meetings as directed by the Chief Executive Officer
• Collection and maintenance of statistical information and keeping appropriate records of direct and indirect service
• Outcome monitoring and evaluation
• Professionally representing Canadian Mental Health Association, Kenora Branch
• Drafting all necessary correspondence and reports regarding clients
• Participation in administrative and office functions, including ongoing maintenance of office space
• Participation in educational and professional development opportunities
• Participate on specific Committees or task or work groups as assigned by the Team Lead
• Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
• Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
• Support an environment which avoids, prevents, and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services
• Responsible for self care
• Other duties as directed

The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.