Service Glazing - Technician & Foreman

flynn group companies; Winnipeg; On-site; CAD 34,000 - 62,000; Full time

Job summary

Flynn Group Companies is seeking a Help Desk Technician 1 to provide L1 support for multiple accounts from Winnipeg, Manitoba. The contract role covers 6 months with a schedule that may include Day, Evening, or Night shifts, and weekends.

The ideal candidate has a high school diploma/GED and 1-2 years of technical or customer support experience, along with familiarity with relevant products and operating systems.

Qualifications

• High school diploma or GED required.
• 1-2 years of technical or customer support experience.
• Experience with company products and operating systems.
• Experience solving computer-related problems.
• Experience with following escalation policy.
• Ability to work day, evening or night shifts, including weekends.

Responsibilities

• Assist customers in resolving technical problems with guidance for software and hardware.
• Resolve and/or escalate more complex issues through defined processes.
• Follow up with customers to ensure inquiries are resolved within the agreed time.
• Log and track inquiries using a problem management database and maintain records.
• Identify, evaluate, and prioritize customer problems to ensure proper resolution.

Skills

Interpersonal skills

Strong communication skills

Organizational skills

Analytical/problem solving

Education

High school diploma or GED

Job description

Job Title: Help Desk Technician 1.Job Location: Winnipeg, Manitoba.Job Type: Contract, 6 Months contract.As a Technical Solutions Representative you will provide L1 support, answer help desk teleph...

CA$25.00–CA$45.00 hourly

Full-time

As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.

Responsibilities:

• Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
• Resolve and/or refer more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintains history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Must have:

• High school diploma or G.E.D.
• 1-2 years of technical or customer support experience.
• Experience working with company products and operating systems.
• Experience with solving computer-related problems.

Basic Qualifications:

• High school diploma or G.E.D.
• 1-2 years of technical or customer support experience.
• Experience working with company products and operating systems.
• Experience with solving computer-related problems.
• Experience working with company escalation policy.
• Will require availability to work either Day, Evening or Night shift, including weekends.

Knowledge and Skills:

• Interpersonal skills to interact with customers and team members.
• Strong communications skills
• Organization skills to balance and prioritize work.
• Good analytical and problem solving skills.
• Leadership skills to mentor and provide guidance to less experienced personnel.
• Ability to work individually as well as in a team environment, work environment and office environment.