Service Excellence National Manager - Data-Driven Ops Leader

Purolator; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading logistics company in Mississauga is seeking a National Manager - Service Tower to oversee Service Excellence Specialists. This role involves providing data-driven insights, developing KPIs, and driving process improvements. Ideal candidates will have extensive experience in data analytics and mentoring, along with a relevant bachelor's degree. The position offers an opportunity to impact logistics operations significantly across Canada.

Qualifications

• 5–7 years of data analytics, reporting, and presentation experience.
• 5–7 years of experience working with business stakeholders in a cross‑functional matrix environment.
• Lean Six Sigma knowledge or PMP certification is an asset.
• Relevant training and/or experience in courier, logistics, or transportation preferred.

Responsibilities

• Assess network/service state and identify compliance/process improvement initiatives.
• Support business with ad hoc and project‑based data requests.
• Gather, define, and calculate new metrics for KPI development.
• Train, motivate, and direct employees to optimize productivity.

Skills

Data analysis

Relationship management

Collaboration

Negotiation

Mentoring

Leadership

Communication

Education

Bachelor’s degree in Mathematics, Science, Engineering or related discipline

Tools

Microsoft Power BI

Microsoft Excel

Microsoft PowerPoint

Job description

A leading logistics company in Mississauga is seeking a National Manager - Service Tower to oversee Service Excellence Specialists. This role involves providing data-driven insights, developing KPIs, and driving process improvements. Ideal candidates will have extensive experience in data analytics and mentoring, along with a relevant bachelor's degree. The position offers an opportunity to impact logistics operations significantly across Canada.