Service Dispatcher

Lordco Parts; Port Coquitlam; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive parts retailer in Port Coquitlam is seeking a Service Dispatcher to coordinate service calls and technician schedules. The ideal candidate will excel in a fast-paced environment and have previous dispatching experience. Responsibilities include providing administrative support, managing work orders using ERP systems, and ensuring excellent customer communication. The role offers competitive pay and comprehensive benefits, emphasizing a commitment to diversity and inclusion.

Benefits

Extended Benefits for You and Your Family

Education and Savings Plans

Health and Wellness Program

Employee Assistance Program

Generous Employee Perks and Discounts

Career Development Support

Qualifications

• Previous experience in dispatching or scheduling in a service environment.
• Ability to lift up to 50lbs.
• Strong computer skills and numerical aptitude.

Responsibilities

• Schedule and dispatch inspections and service calls.
• Manage daily technician schedules.
• Provide administrative support for the Equipment Service department.
• Confirm scheduled installations and repairs with customers.
• Utilize ERP systems for work order management.

Skills

Dispatching or scheduling experience

Mechanical, electrical, or hydraulic knowledge

Proficiency with Microsoft Office

Strong verbal and written communication

Attention to detail

Job description

Position: Service Dispatcher

Location: Port Coquitlam (Head Office)

Do you like to work in a fast-paced environment? Do you want a stable career and receive excellent benefits? Join our Port Coquitlam, BC team and let work work for you. As a Service Dispatcher, you will coordinate and schedule service calls for our Equipment Service Technicians, ensuring timely and efficient inspections, repairs, and installations across our customer network. You will act as the key communication point between customers, technicians, sales, and internal support teams.

Lordco Auto Parts is Canada’s largest independently owned automotive parts retailer, with over 100 locations across Western Canada and is a family-owned and operated business since 1974. Start your career in customer service and grow with us today!

We got you covered!

Your health and well‑being matter to us, and we are dedicated to providing top‑notch programs and plans to support you and your loved ones. We want you to feel valued and welcomed within our diverse, inclusive team, and here’s how we do it:

• Extended Benefits for You and Your Family
  • Health, Dental & Vision Care Insurance
  • Life Insurance, Short-term and Long-term Disability Insurance
  • Accidental Death & Dismemberment Disability
• Education and Savings Plans, RRSP matching
• Health and Wellness Program
• Employee & Family Assistance Program
• Generous Employee Perks and Discounts
• Career Development Support & Promote-From-Within Culture to enhance your expertise and maximize your career journey
• Work Flexibility to fit your unique schedule

What You’ll Do:

• Schedule, book, and dispatch inspections, service calls, and automotive lift installations
• Manage and adjust daily technician schedules to meet customer needs and respond to urgent requests
• Utilize Lordco’s ERP systems, including Autoparts and Lunati Web App, to create work orders, update status changes, and track service activity
• Provide comprehensive administrative support for the Equipment Service department
• Confirm all scheduled installations, repairs, and inspections with customers
• Work with the Shipper/Receiver to segregate and prepare product for upcoming jobs, and ensure materials are accurately received into Autoparts
• Answer incoming calls and emails, qualify service requests, and route inquiries to the appropriate team member
• Maintain up-to-date product and equipment knowledge to better support technicians and customer inquiries
• Perform additional administrative or operational duties as needed

Do you fit the part?

• Previous dispatching or scheduling experience in a service, trades, or field operations environment
• Working knowledge or interest in mechanical, electrical, or hydraulic equipment considered an asset
• Familiarity with automotive shop equipment is an asset
• Ability to occasionally lift up to 50lbs
• Proficiency with Microsoft Office and strong computer skills
• Comfortable working with numbers and being mathematically inclined
• Strong verbal and written communication skills
• Excellent attention to detail, time management, and problem‑solving abilities
• A collaborative mindset and flexibility to assist with a range of tasks that support the success of the team

At Lordco Auto Parts, we are committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation.

Pay range $20 - $24/hour, based on experience. Apply now and join our family today!