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Service Desk Technician - Elevate End-User Support
OTIP Group of Companies (OGC)
Southwestern Ontario
On-site
CAD 50,000 - 65,000
Full time
Today
Be an early applicant
Job summary
A leading service desk provider in Southwestern Ontario is seeking a dedicated Service Desk Technician to manage user requests and assist with hardware and software issues. Ideal candidates have a college diploma in computer science, advanced PC knowledge, and at least three years of experience in a service desk role. This position offers competitive salary, comprehensive benefits, and opportunities for professional development.
Benefits
Rewarding salary and bonuses
100% premium coverage benefits
Defined benefit pension plan
100% coverage of continuing education fees
Access to learning resources
Flexible work-from-home and hybrid options
Opportunities for advancement
Qualifications
- Minimum of three years experience as a service desk technician.
- Ability to use innovative methods to provide outstanding service.
- Commitment to timelines and quality of service.
Responsibilities
- Respond and prioritize incoming requests from users.
- Interview users to collect information and investigate incidents.
- Use service management database to log and track service requests.
Skills
Advanced knowledge of personal computers
Experience in service desk or technical field
General knowledge of network management
Effective communication of technical subjects
Organizational skills
Ability to communicate in French
Education
College diploma in computer science or related subject
Tools
Microsoft Office systems including M365
Job description
A leading service desk provider in Southwestern Ontario is seeking a dedicated Service Desk Technician to manage user requests and assist with hardware and software issues. Ideal candidates have a college diploma in computer science, advanced PC knowledge, and at least three years of experience in a service desk role. This position offers competitive salary, comprehensive benefits, and opportunities for professional development.
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