Service Desk Technician - 12-Month IT Support

The Salvation Army; Toronto; On-site; CAD 84,000; Full time

Job summary

A community-focused organization in Toronto seeks a Service Desk Technician for a full-time contract. The role involves offering support via various channels, troubleshooting issues, and ensuring a high level of customer service. Ideal candidates will have a relevant technical certificate and experience with ITIL practices, Windows and Mac OS. The target salary range is CAD 55,693.49 to CAD 69,616.86.

Qualifications

• Certificate from a recognized college or technical school required.
• ITIL Foundations and A+ Certification preferred.
• Exceptional written and oral communication skills in English.

Responsibilities

• Provide support to incoming requests via telephone, web portal, email, and chat.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate.

Skills

Customer service experience

Attention to detail

Interpersonal skills

Windows 10 knowledge

Mac OS knowledge

Network principles understanding

Education

Certificate from a recognized college or technical school

ITIL Foundations and A+ Certification

Tools

ServiceNow

Microsoft Productivity Suite

O365 administration

Active Directory

Azure AD

Job description

A community-focused organization in Toronto seeks a Service Desk Technician for a full-time contract. The role involves offering support via various channels, troubleshooting issues, and ensuring a high level of customer service. Ideal candidates will have a relevant technical certificate and experience with ITIL practices, Windows and Mac OS. The target salary range is CAD 55,693.49 to CAD 69,616.86.