Service Desk Technician

First Focus IT; Southwestern Ontario; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading MSP in Canada is looking for an enthusiastic IT Support Technician. The role involves hands-on troubleshooting across various platforms like Azure and Exchange. Ideal candidates have strong Active Directory knowledge, excellent communication skills, and a passion for user support. The position offers up to $80k in a flexible hybrid work environment, with plenty of training opportunities and a supportive team culture.

Benefits

Competitive salary up to $80k

10 paid training days per year

Hybrid working arrangements

Tesla company car option

Regular social events

Qualifications

• Deep knowledge of AD (mostly Azure) and end-user support wizardry.
• Solid grasp of Windows Server and cloud platforms.
• Experience with ticketing systems and a knack for user relations.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks.
• Supporting cloud platforms including Azure, AWS, and Citrix.
• Collaborating with senior engineers on environment management.

Skills

Active Directory Knowledge

End-User Support

Windows Server

Cloud Platforms Knowledge

Troubleshooting Skills

Communication Skills

Job description

You’ve been grinding remote tickets for years.

You’ve mastered the queue.

You’ve soloed Exchange.

You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.

🏢 We’reFirst Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

This isn’t just another support role. It’s a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

What You’ll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you)

What You’ll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on‑prem too) and end‑user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• Driver’s license + car (for those rare but heroic onsite missions)

What You’ll Get

• 💸 Up to $80k package, plus training and flexibility
• 🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• 🏠 Hybrid working arrangements for real work‑life balance
• 📚 10 paid training days a year, exam fees covered, and pay rises for certs
• 🚀 FastTrack mentoring program for career growth
• 🌍 MAD (Making A Difference) Council—equality, charity, and sustainability
• ⚡️ Tesla company car option (yes, really—conditions apply)
• 🎉 Regular social events and a team culture built on trust, curiosity, and support

🧠 Neurodiverse? We’ve Got You.

We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

Apply now. Or don’t. But if you’re still reading, you probably should.