Service Desk Analyst: Grow with Training & Inclusion

Aecon Concessions; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading infrastructure company is seeking a Service Desk Analyst to provide first-level support and ensure timely resolution of user issues. The role involves troubleshooting hardware and software problems, as well as documenting solutions for team improvement. Ideal candidates will have a degree related to Information Services and excellent communication skills. The company values diversity and inclusion, welcoming applicants from all backgrounds.

Benefits

Support for mental and physical well-being

Career development programs

Commitment to diversity and inclusion

Qualifications

• Strong communication skills are required.
• Experience with ITIL Foundations is an asset.
• Knowledge of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is preferred.

Responsibilities

• Act as the primary contact for Service Desk requests from users experiencing issues.
• Provide first-level support for various technical issues.
• Monitor open requests to ensure timely resolution.

Skills

Excellent oral and written communication skills

Ability to multi-task in a fast‑paced environment

Technical knowledge in computer hardware and software configuration

Ability to troubleshoot network connectivity

Ability to recognize and effectively solve problems

Education

Degree or diploma related to Information Services

Tools

BMC Remedy

Windows 10

MS Office 365

Active Directory

Job description

A leading infrastructure company is seeking a Service Desk Analyst to provide first-level support and ensure timely resolution of user issues. The role involves troubleshooting hardware and software problems, as well as documenting solutions for team improvement. Ideal candidates will have a degree related to Information Services and excellent communication skills. The company values diversity and inclusion, welcoming applicants from all backgrounds.