Service Desk Analyst

Anglophone School District; New Brunswick; On-site; CAD 48,000 - 69,000; Full time

Job summary

A regional education authority in Canada is seeking bilingual Service Desk Analysts to assist in prioritizing IT incidents and service requests. Candidates must have a two-year College Diploma in IT or a related field, with experience in customer service and technical troubleshooting. The role requires proficiency in both English and French. Salary ranges from $48,750 to $68,068 annually. This position involves shift work and a commitment to client service excellence.

Qualifications

• Two-years College Diploma in IT or related field
• One year work experience in a related field
• Written and spoken competence in English and French

Responsibilities

• Assist with processing and prioritizing incidents
• Ensure customers can resume work quickly after disruptions
• Receive, prioritize, document, and resolve end-user requests

Skills

Bilingual communication (English and French)

Client Service Orientation

Analytical Thinking and Judgement

Education

Two-year College Diploma in Information Technology or related field

Tools

Microsoft Office 365

Diagnostic utilities

Job description

Service New Brunswick is seeking bilingual individuals to join the Technology Services Division as Service Desk Analysts. Reporting to the IT Service Desk Supervisor, you will be responsible to assist with the processing and prioritization the urgency of the of incidents, triaging and taking corrective action, addressing inquiries, service requests, and IT service management processes.

Your responsibilities will include but are not limited to:

• Ensuring that customers are able to resume their work as quickly as possible following a disruption to an IT service, minimizing the adverse impact on business operation
• Receiving, prioritizing, documenting, and actively resolving end-user requests
• Problem solving involving the use of diagnostic and request tracking tools

Please ensure that you indicate the competition number R85-2025/26-725 when applying.

ESSENTIAL QUALIFICATIONS:

A two-year College Diploma in Information Technology or related field along with a working knowledge of computer operating systems, including Windows 10 and Windows 11. One year work experience in a related field. Subject to the response, an equivalent combination of training and experience may be considered.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration.

ASSET QUALIFICATIONS:

• ITIL certification
• Experience supporting basic computer hardware
• Experience supporting Windows desktop and server operating systems
• Experience with a range of diagnostic utilities
• Experience with Microsoft Office 365
• Experience with anti-virus/anti-spyware tools

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• The Service Desk operation requires shift work on a rotating schedule to provide support to customers 24 hours per day, 7 days per week, your work schedule will be on a rotating basis.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES:

• Client Service Orientation
• Effective Interactive Communication
• Initiative
• Teamwork and Cooperation

Analytical Thinking and Judgement

TECHNICAL COMPETENCIES:

• Specialized Subject Matter Expertise and Knowledge
• Ability to Use Office Technology, Software and Applications

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary :

$48,750 - $68,068 annually – Pay Band 2 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal by using the “Apply Now” button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by January 21, 2026.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [e-mail].

We thank all those who apply; however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We are an Equal Opportunity Employer.