Service Desk Administrator

Sask DLC Employee; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government education organization located in Regina is seeking a permanent full-time Service Desk Administrator. The role involves providing technical support, troubleshooting, and working collaboratively with the IT team to ensure reliable services. Preferred qualifications include exceptional problem-solving skills and prior experience in technical support settings. The position offers a competitive salary range of $30.80/hr to $34.30/hr, in line with collective agreements.

Qualifications

• Proven experience as a Tier 1 Computer / IT Technician providing technical support in an office environment.
• Ability to diagnose and resolve technical issues efficiently.

Responsibilities

• Provide timely and efficient technical support to end users in the office and regional satellite locations.
• Troubleshoot and diagnose computer hardware, software, and network problems.
• Install, configure and maintain desktops, laptops, printers, and peripherals.
• Document and maintain accurate records of incidents and service requests.
• Conduct user training sessions and create technical documentation.

Skills

Strong knowledge of computer hardware

Troubleshooting network connectivity issues

Supporting end-user computing devices

Problem-solving and analytical skills

Strong communication skills

Customer-focused approach

Ability to work independently

Collaboration skills

Education

High school diploma or equivalent

Bachelor’s degree or certificate in a related field

Job description

Saskatchewan Distance Learning Centre requires a permanent full-time Service Desk Administrator. The position will be located at the Administrative office in Regina. The position will commence on October 20 2025 or a mutually agreed upon date.

Sask DLC is a Treasury Board Crown Corporation created to deliver high-quality and equitable online learning programs to students across the province. Sask DLCs head office is located in Kenaston with an administrative office in Regina and regional campuses located in Estevan Kenaston La Ronge Moose Jaw Neilburg Nipawin Prince Albert Regina Saskatoon Swift Current and Yorkton.

Reporting to the Executive Director of Technology, the Service Desk Administrator is responsible for providing technical support and troubleshooting services to end users across local offices and regional satellite locations. This role involves working closely with Tier 2 and Tier 3 Support Specialists as well as the Systems Administrator to deliver networking and application support. The Specialist will resolve technical issues for employees, students and parents ensuring the smooth operation of systems and services.

Primary Responsibilities

• Provide timely and efficient technical support to end users in the office and regional satellite locations, resolving hardware and software issues promptly and effectively.
• Troubleshoot and diagnose computer hardware, software and network problems, escalating complex issues to Tier 2 and 3 support when necessary.
• Install, configure and maintain desktops, laptops, printers, peripherals and other end‑user computing devices.
• Maintain inventory control for your local office and region, ensuring all inventory records are maintained for accuracy.
• Assist in the deployment and management of software updates, patches and security configurations for end‑user computing.
• Respond to service requests and inquiries in a professional and customer‑oriented manner, maintaining a high level of customer satisfaction.
• Document and maintain accurate records of incidents, service requests and troubleshooting steps taken for future reference.
• Conduct user training sessions and create technical documentation to facilitate knowledge sharing and self‑help resources.
• Stay up to date with emerging technologies and industry trends, continuously expanding technical knowledge and skills.
• Other duties as assigned by Executive Director of Information Technology.

Knowledge, Skills and Abilities

• Strong knowledge of computer hardware, operating systems and software applications.
• Familiarity with network protocols, troubleshooting network connectivity issues and basic network configurations.
• Experience and ability to support end‑user computing devices such as desktops, laptops, printers and peripherals.
• Excellent problem‑solving and analytical skills with the ability to diagnose and resolve technical issues efficiently.
• Strong communication and interpersonal skills with the ability to communicate technical concepts to non‑technical individuals.
• Customer‑focused approach with a commitment to providing exceptional service and support.
• Ability to work independently and collaborate effectively within a team environment.
• Willingness to travel to satellite offices occasionally for on‑site support.

Education and Experience

• High school diploma or equivalent; a bachelor’s degree or completion of a certificate program in a related field is preferred.
• Proven experience as a Tier 1 Computer / IT Technician or similar role providing technical support in an office environment.

Employment Conditions

• Office environment / setting.
• Typical core office hours (8:00 a.m. to 5:00 p.m.) Monday to Friday.
• Travel as required.
• As with all positions, the Service Desk Administrator demonstrates an attitude of safety by always ensuring safety of self and others within the workplace.

Sask DLC is committed to workplace diversity which reflects the diversity of the students and communities we serve. Applications are encouraged from First Nations and Métis candidates.

What We Offer

Salary (Level 7 $30.80 / hr to $34.30 / hr) and benefits for this position will be in accordance with C.U.P.E. 5544 Collective Agreement September 1 2024 to August 31 2027.

To Apply

Interested applicants are invited to complete an online application by creating an account in UKG. Candidates are required to include a resume with cover letter and contact information for at least three professional references.

Any questions regarding this position can be directed to:

Dillon Silzer
Executive Director Information Technology
Saskatchewan Distance Learning Center

Applications will remain open until October 8 2025.

• The successful candidate will be required to submit a satisfactory criminal record check (vulnerable sector) as a condition of employment.

Employment Type: Full‑Time

Experience: years

Vacancy: 1