Service Designer, Identity & Remote Access Services

Canadian Imperial Bank of Commerce; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading Canadian bank in Toronto is seeking a Service Designer for Identity & Remote Access Services. This role involves developing strategies for high-quality service delivery and managing relationships with various teams. Candidates should have a relevant degree and experience with Identity Services. The position offers competitive benefits and opportunities for personal growth within a collaborative work environment.

Benefits

Competitive salary

Defined benefit pension plan

Vacation offering

Wellbeing support

Qualifications

• Experience developing strategies and managing roadmaps.
• Knowledge of Identity Services and Remote Access Services is preferred.
• Strong ability to maintain relationships and networks.

Responsibilities

• Manage relationships with senior management and external partners.
• Accountability for services from inception to decommissioning.
• Provide strategic direction for service maturity and development.

Skills

Relationship Management

Communication

Strategy Development

Team Collaboration

Education

Degree/Diploma in Computer Science, Business, or related field

Tools

Active Directory

Azure Active Directory

Citrix Applications

Citrix Virtual Desktops

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

What You’ll Be Doing

As a Service Designer, Identity & Remote Access Services, you will report to the Director of Identity & Remote Access Services, Employee Shared Services. The Service Designer works closely with the engineering and operations team members, provides management and leadership of Employee Shared Services that supports CIBC’s critical infrastructure. The goal of the Service Owner is to introduce new services and maintain existing ones that deliver excellence in the areas of Service Quality and Total Cost of Ownership.

The Service Designer is a professional responsible for ensuring the delivery of high-quality, secure, and cost-effective services that meet or exceed all customer expectations. The Service Designer is a thought leader that leads and manages the planning, design, development, transformation, and onboarding of new services, an SME on contract negotiations, vendor management, TAG (Technology Acquisition Guide), and Technology Standards.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Relationship Management & Communication: Develop and manage strong relationships with CIBC senior management, peers, and colleagues as well as external partners in a variety of roles/functions to efficiently and effectively work together to achieve strategic objectives.
• Life Cycle & Roadmap: Accountable for services from inception to decommissioning, following all key processes (e.g., SIM). Act as a single point of contact for service strategy, direction, introduction of new Infrastructure functionality, standards, and policies.
• Strategy: Provide strategic direction and leadership aimed at strengthening and maturing the services. Understand current and future business needs and incorporate these into roadmaps and currency plans.
• Cross-Functional Relationships: Maintain regular contact with technology Service Designers, Managers, Lead Infrastructure Engineers, and senior management. Partner closely with Infrastructure teams: Architecture, Engineering, Operations, Information Security, Business Management, and consumers of the service.

Who you are

• You can demonstrate experience with: developing strategies for your business unit, including working with team members in the development and management of roadmaps, TCO, Service Descriptions while working on a team that strives to provide highly available & secure services.
• It is an asset to have experience with Identity Services (Active Directory and Azure Active Directory, Sign-Sign On, Cloud, Security) and Remote Access Services (Citrix Applications, Citrix Virtual Desktops).
• You have a degree/diploma in Computer Science, Business, and/or a related field.
• You're inspired by collective success. You know that teamwork can transform a good idea into a great one.
• Your influence makes a difference. You know that relationships and networks are essential to success.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.