Service Dept Supervisor - Customer Experience & Operations

Farm Boy Inc.; Newmarket; On-site; CAD 40,000 - 60,000; Full time

Job summary

A retail grocery chain in Ontario is seeking a dedicated individual for a supervisory role in their Service Department. The successful candidate will provide exceptional customer service and assist in team development. Responsibilities include maintaining integrity in financial transactions, supporting the service team, and ensuring operational excellence. Ideal candidates should have a business background, management experience, and effective communication skills. Flexibility to work various hours is essential.

Qualifications

• Completion of a post-secondary program with business emphasis.
• Minimum of 1 year management experience in a similar role.
• Successful completion of Smart Serve or willingness to complete.

Responsibilities

• Provide superior customer service supporting the company's vision.
• Assist in developing the team through training and coaching.
• Safeguard financial information and oversee staff integrity.

Skills

Customer service

Organizational skills

Communication

Judgment and decision-making

Ability to learn systems

Education

Post-secondary program in business

Job description

A retail grocery chain in Ontario is seeking a dedicated individual for a supervisory role in their Service Department. The successful candidate will provide exceptional customer service and assist in team development. Responsibilities include maintaining integrity in financial transactions, supporting the service team, and ensuring operational excellence. Ideal candidates should have a business background, management experience, and effective communication skills. Flexibility to work various hours is essential.