Service Delivery Manager (12-month contract)

GardaWorld; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in security is seeking a Bilingual Service Delivery Manager for a 12-month contract in Windsor, Ontario. The role involves driving operational efficiency, managing daily operations, and leading teams. Candidates should have strong leadership, analytical skills, and be fluent in both French and English. This position offers an exciting opportunity to make an impact in a dynamic environment.

Qualifications

• Strong leadership skills with a track record of building high-performing teams.
• Conversationally fluent in both French and English is required.
• A minimum of 1-3 years of direct management experience.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.

Skills

Bilingual (English/French)

Leadership skills

Analytical and problem-solving skills

Communication skills

Interpersonal skills

Education

Post-secondary education or equivalent work experience

Job description

Service Delivery Manager (12-month contract)

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Windsor, Ontario, CA Windsor, Ontario, CA

Are you ready to lead, innovate, and make an impact? Do you excel at tackling challenges head‑on and inspiring teams to achieve their best? If so, GardaWorld is seeking a dynamic Bilingual (EN/FR) Service Delivery Manager (12-month contract) to guide our team toward new horizons.

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day‑to‑day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

Conduct and manage daily operations to meet productivity targets and quality standards.

Develop and implement streamlined processes to enhance efficiency.

Collaborate with cross‑functional teams to synchronize efforts and optimize resource allocation.

Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.

Foster a culture of teamwork, accountability, and continuous improvement among team members.

Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

Post‑secondary education or equivalent work experience.

A minimum of 1‑3 years of direct management experience.

Conversationally fluent in both French and English is required.

Strong leadership skills with a track record of building high‑performing teams.

Exceptional analytical and problem‑solving abilities.

Excellent communication and interpersonal skills.

A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: 12‑month contract (with potential for extension).
Location: Windsor International Airport (YQG)

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.