Service Delivery Manager

GardaWorld Companies; Windsor; On-site; CAD 70,000 - 85,000; Full time

Job summary

A premier security services provider in Windsor, Ontario, is seeking a Bilingual Service Delivery Manager to lead operational efficiency and strategic initiatives. The ideal candidate will enhance day-to-day functions, optimize processes and foster a culture of innovation. Key qualifications include leadership experience and fluency in both English and French. This is a permanent position located at Windsor International Airport, offering the chance to make a significant impact.

Qualifications

• A minimum of 1-3 years of direct management experience.
• Strong leadership skills with a track record of building high-performing teams.
• Exceptional analytical and problem-solving abilities.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements.
• Foster a culture of teamwork and continuous improvement.
• Resolve operational challenges swiftly.

Skills

Fluent in French and English

Leadership

Analytical skills

Problem-solving

Communication skills

Education

Post-secondary education or equivalent work experience

Job description

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head‑on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Bilingual (EN/FR) Service Delivery Manager to steer our ship towards new horizons.

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day‑to‑day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross‑functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications

• Post‑secondary education or equivalent work experience.
• A minimum of 1‑3 years of direct management experience.
• Conversationally fluent in both French and English is required.
• Strong leadership skills with a track record of building high‑performing teams.
• Exceptional analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Details

• Employment Type: Permanent
• Location: Windsor International Airport (YQG)

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!