Service Delivery Manager

GardaWorld; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security services firm in Quebec is seeking a Service Delivery Manager to enhance operational efficiency and lead teams. You will drive strategic initiatives and optimize processes to ensure success. The ideal candidate should have at least 1-3 years of management experience, strong leadership abilities, and fluency in French. This permanent position offers a dynamic environment where innovation and teamwork are valued. Join us and contribute to our mission of making the world a safer place.

Qualifications

• Minimum of 1-3 years of direct management experience.
• Fluency in French (spoken and written) is required.
• Fluency in English (spoken and written) is an asset.

Responsibilities

• Conduct and manage daily operations to meet productivity targets.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts.
• Monitor performance metrics and implement improvements.
• Resolve operational challenges swiftly to minimize disruption.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Teamwork

Education

Post-secondary education or equivalent work experience

Job description

Career Area: Operations and Administration

Location: Quebec, Quebec, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

• Post-secondary education or equivalent work experience.
• A minimum of 1-3 years of direct management experience.
• Strong leadership skills with a track record of building high‑performing teams.
• Exceptional analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Fluency in French, spoken and written, is required.
• Fluency in English, spoken and written, is an asset.
• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Location: Quebec International Airport (YQB)

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!

Accommodations are available upon request to support your participation during all stages of the recruitment process.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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