Service Delivery Manager

Veolia; London; On-site; CAD 84,000; Full time

Job summary

A leading environmental services company is seeking a Service Delivery Manager to lead a large operational workforce in London. The successful candidate will be responsible for ensuring service expectations are met, optimising resource allocation, and building relationships with clients and the community. Ideal applicants will have significant team leadership experience, a valid UK driving licence, and a background in waste or facilities management. The position offers a competitive salary and various employee benefits.

Benefits

25 days of annual leave

Company pension scheme

Discounts on groceries and retailers

Support for physical, mental, and financial health

One paid volunteering day per year

Ongoing training opportunities

Qualifications

• Experience in managing large operatives workforces.
• Ability to develop and mentor people.
• Familiarity with the waste, transport, or facilities management sectors.

Responsibilities

• Lead a large operational workforce to meet service expectations.
• Organise resources effectively to ensure service delivery.
• Ensure compliance with operational requirements and improvement plans.
• Monitor and resolve operational performance issues.
• Build trusting relationships with clients and residents.

Skills

Team Leadership

Stakeholder management

Mentoring

Problem-solving

Operational performance monitoring

Education

Full UK Driving Licence

IOSH Managing Safely qualifications

Job description

Service Delivery Manager (Waste - AM Collections)

Salary: £45,000 per annum, plus annual performance bonus and Veolia benefits

Grade: 5.2

Hours: Monday to Friday, 40 hours per week (working 1 in 6 weekends)

Location: Westminster, Landmann Way depot. SE14 5RL

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid day leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Lead our people & assets to deliver/exceed service expectations across a large Operational workforce including Operatives, Drivers, Team Leaders and Equipment.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for

Essential

• Team Leadership and Management experience of large operative workforces.
• Full UK Driving Licence Required
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable

• IOSH Managing Safely qualifications
• Management experience within one of the following industries: Waste, Transport, Highways, Cleaning or Facilities management.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.