Service Delivery Leader: IT & Cloud, SLAs & Growth

Fujitsu; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading IT services company seeks a Service Delivery Manager to oversee the delivery of IT services to customers. The role involves managing service delivery teams, maintaining service levels, and ensuring customer satisfaction while pursuing business growth. Ideal candidates have 8-10 years of experience in Managed Services, strong financial acumen, and ITIL Certification. This position is critical for enhancing service delivery standards and achieving profitability targets.

Qualifications

• 8-10 years of experience in a Service Delivery Management role.
• Proficiency in financial administration and customer satisfaction.
• Strong skills in managing and leading technical delivery teams.

Responsibilities

• Leads service delivery to customers and manages service commitments.
• Develops relationships with customer's senior management team.
• Accountable for managing account P&L and service delivery improvement.

Skills

Service Delivery Management

Customer Satisfaction

Financial Management

Data Analysis

Project Management

Communication Skills

Education

ITIL Certification

Tools

Microsoft 0365

Job description

A leading IT services company seeks a Service Delivery Manager to oversee the delivery of IT services to customers. The role involves managing service delivery teams, maintaining service levels, and ensuring customer satisfaction while pursuing business growth. Ideal candidates have 8-10 years of experience in Managed Services, strong financial acumen, and ITIL Certification. This position is critical for enhancing service delivery standards and achieving profitability targets.