Service Coordinator Grande Prairie, AB

BearCom Canada; Grande Prairie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading wireless solution provider in Grande Prairie is seeking a Service Coordinator to meet customer expectations through effective communication and organized service. Responsibilities include handling calls, scheduling resources for service projects, and maintaining records. The ideal candidate has 2 years of relevant experience and strong multitasking abilities. Benefits include competitive compensation and extensive on-the-job training for professional development, with a culture of inclusivity and equal opportunity.

Benefits

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Paid Vacation & Time Off

Company Matched RRSP Plan

Tuition Reimbursement

Qualifications

• 2 years of proven relevant experience
• Proficient in English, bi-lingual in Spanish is a plus
• Must have computer skills and the ability to work under pressure

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Transmit information to appropriate resources or provide solutions
• Schedule resources for trouble calls and service projects
• Maintain logs and records of calls and activities

Skills

Communication skills

Organizational skills

Customer service orientation

Multitasking abilities

Active listening

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About BearCom

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry‑Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America

As a Service Coordinator, you will be responsible for meeting customer expectations, some of which are quality, performance, timeliness, and effective communication. Wireless communication systems include complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be organized, self‑motivated, customer service driven, possess a willingness to learn and be reliable. The Service Coordinator will interface directly with the end customer, therefore, a professional attitude and effective communication are vital.

Responsibilities

• Receive emergency and non‑emergency calls and record all significant information.
• Address problems and requests by transmitting information to appropriate resource or provide a solution.
• Receive and schedule resources for trouble calls and for service projects.
• Use radio, phone or computer to send crews to appropriate locations.
• Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
• Provide in route and follow up calls to customers as part of customer service.
• Perform administrative and office clerical duties as assigned.

Preferred Qualifications

• 2 years of proven relevant experience
• Type 35 wpm, with experience in data entry.
• Knowledge of procedures and guidelines for emergencies.
• Proficient in English (oral and written). Bi‑lingual in Spanish is a plus.
• Outstanding organizational and multitasking abilities.
• Must follow company procedures and assist with development and refining procedures as needed.
• Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
• Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
• Must be an active listener with excellent communication skills
• Must possess sound judgement and critical thinking.
• Background checks are part of the hiring process, which may include a Motor Vehicle check.

Benefits

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on‑the‑job training and covers all fees associated with most professional certifications.

You’ll Also Receive

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family, and EFAP
• Virtual Healthcare
• Long‑Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Employee Referral Bonus
• Tuition Reimbursement
• On‑site parking
• Company Recognition Program

BearCom is proud to be an equal‑opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.