Service Coordinator

Saint Elizabeth; Whitby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading Canadian not-for-profit organization is hiring a Part-time Service Coordinator to manage client care coordination. This hybrid role requires availability from 1:00pm to 9:00pm and every other weekend. Candidates should possess good communication, customer service abilities, and data entry skills. Preferred qualifications include courses in medical administration and experience in community health care. The organization offers competitive pay and benefits.

Benefits

Group benefits

Pension plan

Tuition Assistance Program

Education bursaries

Qualifications

• Must be available to work 8:30am-4:30pm and every other weekend.
• Adaptability and the ability to deal with tight deadlines.
• An ability to work independently and prioritize multiple tasks.

Responsibilities

• Provide schedule planning support to the health care team.
• Ensure continuity of care in the provision of service delivery.
• Respond to all caller inquiries efficiently.

Skills

Intermediate data entry/keyboarding skills

Excellent verbal communication skills

Customer service skills

Problem-solving

Bilingual in French

Education

Courses in medical administration or health care training

Related work experience in community health care

Tools

PC database

MS Word

MS Excel

Job description

We are hiring a Part time Service Coordinator (Hybrid)

POSITION SUMMARY

Working from our Service Delivery Centre based in Whitby, this position will be responsible for the efficient and effective coordination of client care. Part time hybrid 1:00pm-9:00pm and every other weekend.

Here are many reasons why you will want to bring your talent to our team:

• You will be part of a distinguished Canadian, not-for-profit organization with a century of experience
• You will experience opportunities to use many of your skills and expand your knowledge
• Ongoing opportunities for continuing education, training and professional development
• Total Rewards program which includes group benefits, and pension plan
• Education bursaries
• Extensive paid orientation
• Tuition Assistance Program
• WorkPerks, which gives access to exclusive discounts from leading brand name companies and trusted local businesses.

RESPONSIBILITIES

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

REQUIREMENTS

• Must be available to work 8:30am-4:30pm and every other weekend
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Bilingual in French is an asset
• Basic computer skills in MS Word and MS Excel are preferred

About Us

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [e-mail] at your earliest convenience.