Service Coordinator

KONE; Victoria; On-site; CAD 80,000 - 111,000; Full time

Job summary

A global leader in elevators and escalators is seeking a Service Coordinator in Victoria to enhance customer service and streamline administrative functions. The ideal candidate will have over 2 years of experience in customer service, preferably in building services, alongside proficiency in office management tools such as Microsoft Office and SAP. This full-time position offers a competitive salary and comprehensive health benefits.

Benefits

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Pension matching

Comprehensive health and wellness plans

Paid holidays and time off

Qualifications

• 2+ years of relevant customer service experience, ideally in building services industry.
• Proven ability to collaborate effectively across all levels of the organization.
• Strong customer service orientation.

Responsibilities

• Collaborate with key stakeholders on maintenance and repair projects.
• Manage administrative tasks for managers and supervisors to enhance customer interactions.

Skills

Customer service expertise

Proficiency with office management tools

Collaborative mindset

Tools

Microsoft Office Suite

SAP

Job description

Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and support your local territory as our Service Coordinator for KONE in Victoria?

Responsibilities

• Collaborate with all key stakeholders, such as Service leaders, Service Sales, and technicians, during maintenance and repair projects. This includes coordinating with customers, managing the schedule, and pushing forward submittals, among other responsibilities.
• Own the administrative workload of the Manager, Supervisors and Salespersons so that they can maximize the time they spend on the customer and our field forces.

Qualifications

• 2+ years of relevant customer service expertise, ideally within the building services industry, and an appetite for learning an exciting and new field.
• Proficiency with office management tools (e.g., Microsoft Office Suite, SAP, etc.).
• Customer service mindset and ability to collaborate with all levels of the organization to achieve business goals.

Company and Diversity

• We value diverse backgrounds and believe diversity drives innovation.
• We hire to create a collaborative, creative and supportive work environment with a focus on safety, quality and innovation.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Pension matching
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Compensation and Notes

The hiring range for this role is $57,900 – $79,640. The compensation package offered will depend on the candidate’s ability to meet the requirements of the role and a range of factors unique to each candidate, including but not limited to their skill set, years and depth of experience, certifications, and location.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Beware of Recruitment Scams

IND123

#LI-JP

Read more on www.kone.com/careers