Service Coordinator

Toromont Cat; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading equipment dealer in Sudbury is looking for a Service Coordinator to enhance customer service by being the primary point of contact for clients. The role involves managing customer inquiries, invoicing, and warranty processes within a collaborative environment. Candidates should possess minimum post-secondary education and technical experience. This position offers opportunities for personal and professional growth.

Benefits

Competitive total rewards including wages, benefits, and premiums

Flexible work schedules

Opportunities for continuous learning and development

Responsibilities

• Ensure timely and professional handling of customers, invoice inquiries and any other issues.
• Collaborate with Product Support Manager to ensure effective resolutions.
• Process and manage WIP (work in progress) to ensure timely invoicing within cycle deadlines.
• Implement processes required for WIP operations to ensure objectives are achieved/exceeded.
• Ensure all work order documentation is in order and filed accordingly.
• Process warranty work and associate Time Requirement Guides (TRG’s) for the Truck Service.
• Process and submit Goodwill Claims.
• Monitor, track and manage warranty analysis reports and claims to CAT including rejected claims.
• Manage local purchases to ensure proper allocation and alignment with pricing as quoted.
• Monitor maintenance contract variance, associated expenses and labour recap prior to payroll submissions.
• Manage operational metrics as determined by key service indicators.
• Participate in safe work and environmentally sound behaviours and objectives at all times.

Education

Minimum post-secondary education

Tools

Technical experience

Job description

Toromont Cat is looking for a Service Coordinator to join our team in Sudbury. The Service Coordinator plays a vital role in the Sudbury Branch as a key contributor in superior customer service as a primary contact for internal and external customers.

As a Service Coordinator, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Ensure timely and professional handling of customers, invoice inquiries and any other issues
• Collaborate with Product Support Manager to ensure effective resolutions
• Process and manage WIP (work in progress) to ensure timely invoicing within cycle deadlines
• Implement processes required for WIP operations to ensure objectives are achieved/exceeded
• Ensure all work order documentation is in order and filed accordingly
• Process warranty work and associate Time Requirement Guides (TRG’s) for the Truck Service
• Process and submit Goodwill Claims
• Monitor, track and manage warranty analysis reports and claims to CAT including rejected claims
• Manage local purchases to ensure proper allocation and alignment with pricing as quoted
• Monitor maintenance contract variance, associated expenses and labour recap prior to payroll submissions
• Manage operational metrics as determined by key service indicators
• Participate in safe work and environmentally sound behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/Program(s) and best practices

Must-haves for this role:

• Minimum post-secondary education
• Technical experience

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!