Service Coordinator

Scandinavian Building Services; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A cleaning service provider in Edmonton is seeking a Service Coordinator to manage repair requests and maintain accurate reports. The ideal candidate will have 1 to 3 years of customer service experience and excellent communication skills. This is a full-time, in-office position with opportunities for growth, competitive benefits, and a family-first culture.

Benefits

Comprehensive medical and dental plan

Tuition reimbursement program

Family friendly events

Stability and job security

Qualifications

• 1 to 3 years industry experience or related customer service experience required.
• Excellent communication skills.
• Ability to build strong relationships with partners and service providers.

Responsibilities

• Responsible for maintaining accurate and detailed reports on all repairs and inspections.
• Assist asset manager with tracking company assets and planning repairs as required.
• Respond to inquiries from managers in the field regarding repair requests.

Skills

Excellent communication skills

Industry experience or related customer service experience

Ability to build strong relationships

Job description

Service Coordinator

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Service Coordinator to the Scandi Family!

Schedule

Monday-Friday 8:00am-4:30pm with a 1-hour lunch (30 minutes paid and 30 minutes unpaid)

Located in our head office-this role is an in office role

What’s in it for you

• Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term and offer a tuition reimbursement program to continue your professional development.
• Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into the US.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like

You will be reporting to the Vice President of Procurement.

• Responsible for maintaining accurate and detailed reports on all repairs and inspections.
• Work with our vendors to maintain warranty repairs, follow up with equipment vendors to have them completed properly.
• Assist our asset manager with the tracking of company assets and plan repairs if required.
• Respond to inquiries from our managers in the field and provide up to date information regarding the status of repair requests, etc.
• Complete monthly reports and complete other documentation as needed.
• Occasionally operate a forklift.

What you’ll need to succeed

• 1 to 3 years industry experience or related customer service experience required.
• Excellent communication skills.
• Previous experience working with equipment, a repair shop or mechanics.
• Ability to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Our interview process

• 20 minute preliminary phone interview with our Recruiter.
• 20-40 minute assessment (depending on optional practice questions or breaks).
• 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role.

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.