Service Coordinator

Premier Equipment; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A full-service dealership in Kingston, Eastern Ontario, is seeking a customer support representative to enhance the customer experience. Responsibilities include administration for service orders, payroll monitoring, and ensuring a safe environment in the service department. Candidates should have a High School Diploma and customer service skills, with a basic knowledge of accounting practices being a plus. This role requires rotating Saturdays.

Qualifications

• Familiarity with mechanical/technical terms is preferred.
• Rotating Saturdays will be required.

Responsibilities

• Provide customers with excellent support and enhance the customer’s experience.
• Monitor service department’s payroll for accuracy.
• Assist with incoming store phone calls.
• Schedule all service departments trucking as required.

Skills

Customer service skills

Basic knowledge of accounting practices

Ability to use standard desktop applications

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

Overview

Premier Equipment is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of quality and innovation.

It's an exciting time to join Premier - Come Grow With Us!

Responsibilities

• Provide Premier Equipment‘s customers with an above average level of customer support encouraging allegiance and professionalism and enhancing the customer’s experience.
• Support Customer Service Initiatives and other corporate initiatives on an everyday basis.
• Promote Team Work and a “Customer First” commitment to all Branch and inter-Branch Service, Parts and Sales departments.
• Perform all administrative responsibilities for the service department pertaining to internal, external and warranty work orders such as opening, maintaining, comments, invoicing and filing.
• Ensure all accounts payable invoices utilize purchase order system and are properly posted to appropriate work order. All invoices including routine departmental invoices receive the proper G/L account numbers and are forwarded to accounts payable.
• Daily monitoring of service department’s payroll, ensuring accuracy for technician and Labour Performance.
• Monitor WIP on a daily basis, ensuring a minimum 100 % WIP (work in process) ratio is maintained and work toward the benchmark of 75%.
• Ensure all miscellaneous charges such as service accessories, trucking charges, service call charges, dyno charges, etc. are applied to each work order accordingly.
• Assist the service manager with the control of lost time.
• Work towards reducing overall departmental expenses through vision and persistency. Provide feedback or suggestions, when and where, waste reduction or costs saving measures present themselves.
• Schedule all service departments trucking as required.
• Promote a safe, clean and healthy environment within the service department.
• Assist with incoming store phone calls.
• Assist Service Manager with special events and projects as required.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Customer service skills and/or experience.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.
• Rotating Saturdays will be required.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.